The Villas at Simpson Bay Resort

The location was perfect, and the staff was amazing. Everyone was friendly, helpful, and made us feel welcome throughout our stay.

While we thoroughly enjoyed our stay, it would have been nice to have nightly entertainment on the property. Additionally, during staff breaks at the café, service could be slow at times. Having additional staff available to step in during those periods would help ensure uninterrupted service for guests.

Love the location and had a great time. The staff was very polite and accommodating.

The place could use some updating.

The location is nice.

The management and staff at this resort could do much, much better. We had booked two rooms and wanted to check in at 1:30 PM. Neither room was ready yet and would not be ready until 4:00 PM. At 4:00 PM, we went back to the extremely slow reception. The reception staff informed us that both rooms were *still* not ready. What a disgrace! Eventually, we were able to enter our rooms around 4:30 PM, 3 hours after we had arrived and half an hour late according to their own schedule. Additionally, we received no explanation regarding breakfast times, locations, or facilities... Furthermore, there was a loud noise coming from the ventilation in one of the rooms. This was only properly resolved a day later by simply turning off the fan. In other words, the problem has not been solved. Another example of poor management is that, in one of the rooms, the cleaning staff thought we had to check out a day before check-out. They stood in our room twice to ask if we were finally going to check out, even though we had clearly indicated that we would not be checking out until the next day. To make matters worse, our access cards was also blocked, and we couldn't even get into our room. We went back to the slow-working reception and waited for over fifteen minutes, during which only one of our access cards was unblocked. The other cards remained blocked, and we were initially sent away again without explanation or apology. Upon inquiry, the receptionist said that blocking happens more often if the card is held near a phone, but the card was never kept near a phone. It is strange, however, that all three cards were suddenly blocked while one card never left the room and was never near a phone. This, combined with everything that happened that day, was simply a lie. To this day, we still have not received an apology from the receptionist or from the staff who entered our rooms uninvited. We made a comment about this during check-out, but nothing was done about it by the staff.

Quiet and comfortable

Some maintenance issues - which were not fixed during our stay

Location is nice. Several restaurants on premises. Beach is nice.

In 2 days we stayed there we did not get a single smile. All staff members were irritated and not friendly. We travel a lot and I feel like their attitude was just outrageous. Im talking about eye rolling receptionists, housekeeping which was annoyed we were pointing out hair on the floor. Beach closing at 6pm before sunset. Slow restaurant service. Cherry on top was the "security guard " lady who is in charge of the ordering taxi. She would not order the taxi until 7 of us stood outside and would let vans leave with one person. It took us 90 min to leave and then she puts an old couple in our taxi just to mess with us fully understanding that our 7piece luggage will not fit together with theirs. Or if she didn't it was wrong on the next level. Then she told the driver to take us to airport when she knew we are going to cruise terminal. You dont need this stress and frustration on vacation.

⸻ I had an excellent experience with room service—the burger and fish sandwich were both outstanding. The food was fresh, well-prepared, and delivered right on time. The staff were amazing—friendly, attentive, and very professional. A special thank you to the manager Mr. Marcel for the quick response and perfect timing. Your attention to detail truly made the experience seamless and enjoyable. I also want to express my gratitude for the thoughtful surprise prepared for my sister—the greeting card and décor were a beautiful touch and made our stay even more special. Thank you all for going above and beyond. I would highly recommend this hotel and look forward to returning!

My family and I stay at this property every year and we love it. But I want to remark on a particular experience that I had this past January 2026. We were scheduled to fly home on the day that the Caribbean airspace was closed because of the US invasion of Venezuela. We were supposed to check out that morning, in fact. Early that morning we were notified that our flights were canceled and there was no information as to why. So picture the scene: 50 confused travelers crowding the lobby, who all found out that the flights were canceled at the same time, and who all suddenly needed to see if it would be possible to stay an extra night. This was complete chaos! But there was one person who remained calm and who took care of me and countless others who were stranded in this situation; her name is Aniek Richardson. Aniek ensured that every guest who had been displaced had the opportunity to be rebooked, and doing so, kept an untold number of vacationers sane as they waited to hear the news of what would happen. I myself, was lucky. I was able to leave the island the next evening and return to work on Monday. Because of Aniek, I was able to stay another night at the property that I know and love, and plan for the journey ahead. I am truly grateful, and wherever she is, I hope she reads this and knows that she made a difference.