Tune Hotels - 1 Borneo, Kota Kinabalu

stay was ok but i had raised a issue regarding a particular staff having no customer value entering my room when im not around with out my permission

Good stay for 4day 3 nights stay its next to a shopping centre so youre not out of shopping and dinning the room is decent and clean and staff were friendly

It was good, but not excellent. The cleaning team was not replacing soaps and towels. we had to ask them to supply towel.

Good

Google indicated as 3-Star Hotel but turns out to be 1 -Star. Very disappointed.

The hotel is located in the Mall and the Property is located near to the airport. Please do not expect a fancy breakfast. There are a lot of nearby options as well. Only one thing to complain about, I felt like the bed was super old and bumpy. Each time I turn around I can hear the spring sound working hard to support my weight. The staff was not friendly and welcoming but the check-in was smooth.

Advantages 1. Staff - Helpfull 2. Location - Connected with the 1Borneo shopping mall - Easy for food hunting 3. Room Facilities - 2 bottle of mineral water - 1 Safety box - water heater well function - Aircond and fan well function - mirror size super big - 1pc small fodlable table Disadvantages 1. Location - No parking reserve by the property to guest. 2. Room Facilities - No Tumbler nor glass - No mini bar/fridge - No chair - No iron & iron board - No drawer/wardrobe - Poor line connection esp Celcom - No TV channel - No telephone - Visible stain on the Cover/ bedsheets - Small room size

Booked and pay for window room and queen bed but was given non window room and a double bed room. And not only that, was given untidy room! The room given still dirty and and I have to call the counter and wait. 45 minutes later they asked me to shift to new room. And still it is not a window room and a double bed room. You need to improve a lot Tune Hotel 1Borneo!

Need to improve service

Improve parking servise for customer