Casa do Conto - Arts & Residence

The staff was incredibly kind and helpful. There were so many things that I got to experience because the staff told me about them. Otherwise, I would have missed those opportunities. I loved the common area on the ground floor with coffee machine. The design of my room was really cool.

It was difficult to find sufficient lighting for doing my hair and makeup. The light in the bathroom was very dim. There was not strong lighting in the main room within proximity to a power outlet. I resorted to opening the curtains and using a portable mirror to use the daylight, but that is not possible at night.

Booked a room here. This hotel is part of the Mr. and Mrs. Smith hotel line that recently partnered with Hyatt. Much to the dismay of many Hyatt members, Hyatt dropped their partnership with SLH (Small Luxury Hotels) and put this line in it's place. I'm a Globalist with Hyatt (Meaning I stayed more than 2 months with Hyatt and Hyatt partner hotels in 2023). This was my first experience with the new partners. Wife and I had a trip planned to Porto Portugal for our 10-year anniversary. Unfortunately, she had a medical emergency and we had to cancel our trip. We gave this hotel more than 24 hours' notice on the cancellation. But to add insult to my wife's medical emergency, this hotel (booked through Hyatt) kept the entirety of our 5 night's stay. They said they have a one-week cancellation policy that I was not made aware of. This was the first trip we've ever had to cancel, and we travel quite a bit. I can tell you the unprofessional and inconsiderate gesture shown to us all but guarantees we'd never stay here or any Mr. and Mrs. Smith Hotel. God forbid anyone have an emergency within a week of their trip. No refund of at least 3 days, no credit for a future trip. They could have done something, and they literally did nothing.

the staff went above and beyond with kindness and help to accommodate our requests , very thoughtful

Excellent location. The room was gorgeous. The staff was amazing!

The decor was beautiful and the staff were amazing. We would recommend to friends and family and will return on our next trip to Porto.

Superb breakfast and service. Lovely setting.

It’s so beautiful and well decorated! It’s in a great central spot, right across from a grocery store which was nice.

A slightly busy street, but it didn’t really matter. The Wi-Fi was a bit spotty and would go out in our room but the staff jumped right to trying to fix it each time.

Excellent staff, particularly the receptionists and housekeeper. Excellent levels of cleanliness. Very good breakfast. Very good bed and good to have really comfortable chair and small table in room

I felt - in relation to the room - design and image overtook practicality. The shower was powerful; therefore leaked The huge windows look fantastic but lack of blinds or shutters meant dark curtains had to be closed to prevent people in the house opposite staring directly into the room. Wardrobe provision was inadequate and collided with kettle space