Hilton Garden Inn Toronto/Brampton

Room was decent size.

Their deposit policy is very bad. They charged me 300 dollars for deposit which is unusually high. Its just bad practice.. Location is also very inconvenient. dont bother if you dont have a car.

Convenient location, overnight staff was great.

Dusty sheets and dust on the table top on the right side of bed, carpet was not clean, the Keurig has old coffee stains and the tray holding the Keurig had leftover coffee/something brown debris.

la chambre

déjeuner le forfait ne te donne pas le choix des oeufs.

Nothing

Very rude staff

I had a very disappointing experience at the Hilton Garden Inn, especially considering the price and brand reputation. The TV software was shockingly outdated—like something from the 90s—with no support for Netflix, YouTube, or any modern streaming options. When you’re traveling with kids, this becomes a major inconvenience. We checked in expecting a comfortable stay, but instead found issues like stains and outdated in-room features right away. What made it worse is that, as customers, we rely on the Hilton brand and expect a certain standard. We shouldn’t have to check every small detail ourselves. The service experience was even more disappointing. When I requested cutlery, I was asked to come down to reception because there was no staff available to deliver it—and I was given plastic cutlery. The next day, when I asked again, I received only one plate and takeaway boxes. Only after expressing frustration was I offered ceramic plates, and even then I was told to “handle them with care.” As a Hilton member, this felt quite embarrassing and unprofessional. Another issue was basic amenities. Complimentary water bottles, which are usually expected at check-in, were only offered later after I raised concerns—and by then, it didn’t matter. I was told that my concerns would be escalated to a manager, but at checkout there was no acknowledgment—no apology, no thanks, and no request for feedback. That lack of basic customer service was very disappointing. For over $450 for a two-night stay, this was far from a premium experience. I’ve received much better service at lower-priced hotels. Overall, I would not recommend this property and would not stay here again. Hilton really needs to improve both service standards and staff training at this location.

Communication

Excellent 10/10