Homewood Suites by Hilton Boston/Canton, MA

Staff at check in were kind, professional and quick. I checked in with a dog and he was almost immediately given a treat (after asking for permission). Breakfast was delicious!

This was easily the best experience my family and I have had at a hotel. The friendliest staff, every employee always greated us with a smile and went out of their way to make us feel at home.

The housekeeping was wonderful. Ella in charge was exceptionally good she did her job with joy always interested in the clients. All of the good memories I have are involved with her. Without Ella there would be no love in this review. The management needs to learn service dogs are not pets and have special protections under the law. Interfering with a service dog is a violation of state and federal law. My service dog should have been welcomed in any public area. The American with disabilities act covers hotels

I like its proximity to where I needed to go. However, the stained room chair needs attention.

The AC in two different rooms wouldn't cool the rooms below 75 degrees until the weather dropped and we could crack the windows enough to get it to just slightly above the outside temperature. The second room was dirtier with paint peeling on the ceiling and a bad caulk job in the bathroom. We were chastised for helping our young children make 2 waffles (to split between the 5 of us) without going to the end of the line between waffles. Management did accommodate a room change after the first night of no AC at all and maintenance in our room until 11pm (my husband finally reminded him to check the breaker, which had blown- it then turned on, but didn't really cool the room), but not without a bit of condescension. Dogs barked in the rooms next to us, car alarms blared throughout the last night of our stay. We finally arranged an early check out after 4 nights. It definitely did not feel like a Hilton.

I stay here every visit to see my daughter and love the amenities and staff.

The room type was overbooked but the front desk worked hard to resolve the situation.

Staff went above and beyond for guests.

They let me check in early after have a procedure done at the hospital. I really appreciated that because I was not feeling well at all. I will definitely stay again and recommend to everyone I know!