The Rose & Crown, Ashbury

Breakfast was great. Location lovely.

Room was a bit small. Plumbing in bathroom lacking. Poor pressure in shower, tap difficult to use, toilet noisy and poor flush.

The room! beds and bedding were exceptionally comfortable.

My room was above the bar, so it was a little noisy until pub closing, but then it was nice and quiet. The bathroom was a little tired, but clean and worked perfectly well.

Motorräder standen sicher auf dem Hof, das Haus ist alt und zeigt Geschichte, das mag ich. Für Essen und Guinness ist gesorgt und das Frühstück ist nach englischer Art. Der Ort ist ist auch hübsch mit seinen Reetgedeckten Häusern... Tolle Motorrad Werkstatt und Händler 35 Minuten entfernt.

room was excellent, and extremely quiet and peacful

Upon arrival, we were told that we had reserved the dining room, despite showing our Booking.com reservation for a twin room with two beds. We were told they did not know how this could have happened and that they could only offer us accommodation for 2 nights instead of the 5 nights we had originally booked. Although we explained that it was impossible for us to have booked the dining room because it is not even offered on Booking.com, they continued to insist that we had done so. In particular, the manager, Cindy, showed very little professionalism or willingness to take responsibility for what had happened. They claimed that they had tried to contact us, but in reality they had only sent us a message two days before the start of our stay, even though the reservation had been made five months earlier. We decided to contact Booking.com to report the situation, and only then did the accommodation offer us the two nights free of charge. However, if we had not contacted Booking.com, they would not have made any gesture of goodwill. Finally, after speaking with Booking.com, they acknowledged that booking a dining room was not an option available on Booking.com and that the mistake had indeed been theirs. It was only at this point, two days after the initial incident, that they apologized and accepted responsibility for their error. Despite this, we were only able to stay for 2 of the 5 nights we had originally reserved. The attitude of the staff handling the issue was extremely poor from the very beginning. Rather than accepting responsibility for the mistake, they repeatedly claimed that we had made the reservation incorrectly. If an error has been made, it should be acknowledged and addressed immediately, not blamed on the customer without justification.

Quiet area, comfy beds and excellent food. Would highly recommend

Exelente unicacion, todo perfecto

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