Riad & Spa Esprit du Maroc

The smell of Mould and aromatic candles / perfume was very strong in our room and spoilt our stay. We opened the doors and windows as soon as we entered the room but this did little to dissipate the odour. We also found the music in the communal areas annoying. We would highly recommend that you use the car service provided by the hotel. The tunnel is intimidating on arriving but you soon get use to it and this adds to the experience. The breakfast was really nice. The rooms are beautiful and clean and the roof terrace is great. If you book with Expedia they do not make it clear that there is a tourist tax to be paid in cash on checking out.

Very poor service, Had the impression that the manager wanted to take advantage from us. Dissapointing

一週間のマラケシュ滞在の間、３泊をこちらでしました。 まずたどり着くまで大変で迷います。 同じような人が多いのか、地元の少年がやって来て道案内してくれました。 (もちろんチップ要) 広めのリヤドでキレイです。 ボーイさんは英語がわかるので助かりました。 リヤド内でハマムができるとの事で頼んでみたのですが… 聞いていたのと少し違ったのですが、オーナーの女性にマッサージも勧められ一緒にお願いしました。 受ける前に部屋までボーイさんが集金に来られ、ハマムとマッサージ代の他、TAXの様なものを一泊につき 35DH請求され、払いました。 領収書を求めらたら、無い、と。 請求書の写真を撮れと言われて撮りました。 ハマムとマッサージを受けるのに、狭くないリヤド内をバスローブ一枚で歩かされ、終わった後も髪の毛が逆立ってるまま部屋に戻されました。 チェックアウトの際に、その時支払ったTAXを請求されたので支払ったと反論。 ボーイさんとやり取りしていたら、オーナーマダム登場で、払ってないの一点張り。 こちらも負ける訳にはいかないので拙い英語で応戦。 ボーイさんは途中から理解してくれましたが、オーナーは全くわからないようで。 ボーイさんがオーナーに一生懸命に説明していました。 結局、集金に来たボーイさんがTAXを懐に入れていたようです。 どのボーイかをコピーしたパスポート写真を見せられたので答え、その人は昨日追い出した、との事でした。 最終的には疑惑は晴れたのですが、前後して泊まっていたリヤドはもっとリーズナブルな上に朝食も美味しかったのもあり、こちらはあまりオススメできません。 部屋に水一本もありませんし、朝食も特に美味しい訳でもなかったです。 ただ、バスルームは広く浴槽もあって、夜はぬるま湯でしたが朝はわりと熱いお湯が出たので、そういうのを求める人はいいかもしれません。

War rundum zufriedenstellend! Hervorragender Service

The best Road I've stayed at. In top top condition and staff was very hospitable. Walking there was interesting, need to know the path. Food was excellent and service was unsurpassed!

The owner was very rude and disrespectful. She also overcharged us.

This place is really hard to find and around the area is not so safe I booked it 4 nights and I stayed there 1 night I wanted to leave the place but the owner lady refused to give me my refund thank god I bought insurance through Expedia don’t go there that owner lady sylvi is not nice at all

Beautiful Riad experience in the Medina of Marrakech. The owner was gracious and took personal interest in our needs. Comfortable beds, good climate control, amazing high ceilings. We especially liked the breakfast service on the roof deck in the mornings. The Medina with shops and restaurants were just outside our door. We walked all over Marrakech from there.

We stayed for 3 nights and the look of the Riad was great except for the tunnel you have to go through to get there but we used Nadir House hotel as a way to always find the tunnel to get to the Riad as that can be very difficult. Service from the waiter who works at the Riad was great throughout our stay and he helped us whenever needed which was a plus. Positives - within 5 - 15 mins walk to the main souks and Jem Al Fna Negatives - Restaurant was ridiculously overpriced and dinner was not cooked on the inside so wouldn't recommend at all. Pool really needs a clean, since it had a terrible smell when we were there. All in all it was fine for our stay.

It was a very good Riad experience. Thank you...