Gloria Swiss Hotel & Apartment Sandakan

the staff here were really nice and very helpful,the room are ok as well.the hotel itself is a strange set out,breakfast is not so good,wifi terrible and location is bad,very litte to eat and drink around

the hotel overall was generally good and would recommend for only maybe a day or two max,the reason being it was to far away from the centre.it costs 30 rm to get into town and 30 back.there are shops and places to eat nearby but they tend to cater for the asian market and are more like cafes.we had no fridge in room which again was an issue breakfast was good and finally we stopped in a room with no window which l knew when we booked but l would prefer a window in future.we were ther for 4 days in all.

stayed for 2 nights..Big and spacious bedroom with set of sofa and spacious clean bathroom. Quite place to stay with a few restaurants around. Rooms and towels are clean with enough coffee / tea and mineral drinks complimentary. Peaceful environment with few shops available for your needs. Reasonable prices and recommended if happened to be in Sandakan and a bit far from the city centre.

Due to bad weather, the airline has given us a voucher to stay overnight at this hotel. As this was a last minute arrangement, the hotel staff reacted quickly to help us to get into the room and rest as it was past midnight when we arrived. I am impressed with the teamwork of the boss and his staffs. They tried their best. Overall, this is a simple hotel with warm and helpful staffs tombstone goes all the to help us who are hungry and tired at that very moment.

Not a terrible hotel but our experience was not pleasant. My wife and I came back to Sandakan for Cheng Beng, we chose this hotel because it is near to our relatives' house so that they can pick us up easily, but to be honest, I somehow regretted choosing it. Thumbs up: 1) We were granted for early check-in at 11am (2pm standard time) and late check-out at 2pm (12 pm standard time) without additional charges. Appreciate that I must say. :) 2) Very friendly and helpful staff. We had some difficult time during our stay but the staff have been very helpful in solving the problem (more on that later). 3) Despite the place is surrounded by very limited F&B shops, the food of Min Satay Corner are not bad, but don't expect for Chinese food in this location. Thumbs down: 1) We were suppose to sleep early on the day we checked in because we needed to wake up early the next day at about 5.30am. Then something horrible happened: a restaurant opposite our room (No.101), namely Rasa Kita, was having an open-door karaoke session. We couldn't sleep at all despite of tiredness. We requested to change room but the other rooms are full. Kudos to the staff who actually lodged a complaint to the restaurant and reported to the police. Not sure whether the police acted on it but the noise stopped at around 10.30pm, so we finally got to sleep. (Not sure whether the karaoke session was one-off or regular, do check with the hotel if you want to stay here) 2) The air-conditioning took quite a long time to get chilled. 3) TV actually not working (showing "error in redirecting"). We didn't watch TV anyway so we didn't complain. 4) I don't normally bring along my toothbrush and toothpaste when I travel because the hotels normally offer one. They don't (I didn't ask for one actually). Overall: Kudos to the friendly and helpful staff but sorry to say that I wouldn't choose the hotel again. For RM130 per night, I think I can get a much better hotel in Sandakan, like in location of Prima Square.

Although this particular hotel is rated 3 stars, it felt more like an overpriced hostel. Imagine itwo rows of shophouses combined - and there you have it. The location is not ideal, the surrounding neighbors are car workshops and mini warehouses - so you get a fair bit of noises in the morning of small trucks and what not. The room is spacious but the floor won't win any awards for cleanliness. Breakfast was a pathetic platter of some baked beans, a couple of sausages, eggs and a cup of coffee/glass of orange juice. All this would have been acceptable if the hotel classifies itself as a budget hotel and charged accordingly but that was not the case here. Not recommended.

Been to this hotel once during my vacations in Sandakan to visit my parents over there. I decided to check in here to experience the service and facilities offered by the hotel. Well what I can say is perfect for couples and family gathering. The room so nice the best is got free Wifi so that I can surf internet easily. Located not far from town and easy to find. The interior and atmosphere over all fantastic and really love it. I dont mind to visit again.

I cannot find an adjective horrible enough to describe the staff of this hotel, sans one young man. Actually, I was not supposed to stay at this hotel, and I wish I hadn't. I arrived at midnight on the bus because of traffic, so it was too late to look for another hotel. This Best Western is less than 100 footsteps from a major bus terminal in Borneo. I was traveling solo and I had been traveling all day, and had a huge backpack, so I walked to the Best Western. It's supposed to be a pretty reliable brand, thought it would be a good idea. I was absolutely wrong. So this is the ONLY pro of this hotel: When I walked in, I was stressed out because I arrived 3 hours later than I was supposed to and it was late. The young man behind the counter saw I was obviously stressed, exhausted, and hungry after traveling and not eating all day, was kind enough to provide me with WiFi so I could figure out what was going on with my travels. Because of his service, I paid the 111 ringgit for a Basic Room even though I knew I was only intending to stay 9 hours. His guest services was calming enough that I thought it was worth the money to at least have some peace. I was wrong. So to nitpick -- this hotel is right next to the local pub/bar that plays their music extremely loudly. The music was thumping til the wee hours of the morning (I checked in around 12:30/1 AM btw). Then there are the stray dogs, they roam in packs of 12, and one had given birth to a puppy. The puppy was screeching across the room and the mother dog was howling, protecting her puppies from any people that might walk by. In my room, there was a bottle of shampoo in the shower that looked like it had been used at least once. Plus it was IN the shower, so that was another indication. The TV is the most annoying thing ever, to switch channels, it goes back to the Best Western Channel menu and loads, so it takes about half a minute to flip a channel. And the channels don't work. The previous guest was obviously not checked out since the guest service welcome message on the TV was welcoming a Mr. Tuoc or something of the sort into the room. There are a few other things to nitpick about. But honestly, none of these room issues would have bothered me because I was finally in a clean enough room, close by the terminal, and thought the service was decent. Again, totally wrong. At about 5 AM, I requested a 10 AM wake-up call. I looked on my Booking app that the other hotels in center town were either ridiculously expensive (1,000+ ringgit), fully booked, or had awful reviews. So I decided to grab a bus back to Kota Kinabalu. The young guest agent assisted me in finding out the times of the bus for the next morning and told me that it was fine to grab a bus ten minutes before boarding, so being paranoid, I decided that I'd take a quick shower, change and repack my bag of my toiletries and change of clothes, purchase my ticket an hour before and then chill in my room until the 12:30 bus. Hence -- 10 AM wake up call. Woke up on my own at 11:30 - upset I was late, but figured the GSA said ten minutes prior was fine, so I wasn't angry that wake-up didn't happen. I get a call at 11:35 AM, though I'm already up. The GSA on the line, Adeline, says "Sorry, I forgot to give you a wake-up call, sorry!" all whilst giggling about it. I told her that it's fine, but that I was expecting a bus at 12:30 and if I hadn't woken up by myself, that I wouldn't have even made it out for a 12 PM check-out, and could potentially miss my bus. She giggles, says sorry again and hangs up the phone. An hour and a half late. The most patronizing feeling is to receive a false apology. My guess is that sh just looked at the guest requests at 11:30 to prepare for the 12 o'clock check-outs and that was the only reason she 'remembered' to provide wake-up. Quickly shower and pack up, make it to the Front Desk to check out around 12:15/12:20. The GSA behind the counter informs me that the 12:30 bus is full and the next bus isn't until 2 PM. I'm upset by this because that was the same bus I took to get to Sandakan which dropped me off at midnight because of traffic. I know it's supposed to be a 5 hour drive, but between traffic and all the stops the buses do, it ends up being 7+ hours. I didn't want the same scenario returning to Kota Kinabalu, I didn't want to get to KK after 9 PM and in the rain (monsoon season). Which is exactly what I ended up arriving to KK in. I was definitely upset, the GSA's solution was that I leave my luggage behind the counter and wait for the next bus. Not really a solution. I basically paid 111 ringgit for a loud room that hadn't properly been prepped, for 6 hours of sleep, for 12 hours of stay and absolutely despicable service. Then in addition, I'd be arriving late to KK to my other hotel, which is the last thing I want to do after 2 days of just sitting on a bus going from one side of Sabah to the other. This hotel didn't exactly add up to value, service, and stay. I said this to the GSA, he said to wait for the girl that made the mistake, that she'd be there in half an hour. What a waste! Adeline, the GSA that was an hour and a half late, saunters in close to 1 PM. Her solution is that she would go to the bus stop to confirm there were seats available on the 2 PM. She gets in her car and DRIVES to the bus terminal. And this was their solution. 1. That is not a solution. 2. In the time waiting for her, I could've walked over myself to do the exact same thing as the bus terminal was literally diagonal and within view of the hotel, it is less than a 5 minute WALK. She walks back in to announce, yes indeed they have bus tickets. Her other solution was to drive me to the Bus Terminal, basically across the street to purchase a ticket. Not sure how that redeems what's gone on. At that point, I'm livid, the woman 'apologizes' by not apologizing, excusing herself because 'everyone makes mistakes' and she was 'busy' and that's why she forgot to do a wake-up. If I understand correctly, a GSA's duties are first and foremost, guest related. Check-ins, check-outs, special requests (including wake ups), pay-ins and pay-outs, and general hospitality and common sense service. Not sure what she was doing that she was 'busy'. She was excusing her own lack of not doing her job. Fine, an apology, however her apology was a string of excuses and I had even called her out on her apology being insincere, which she didn't negate. I finally got fed up and told her to pay for my bus ticket return. If I was paying for service, I'll pay for the service received. After another 30 minutes of arguing and her denying any fault, and several calls to their standing GM, I finally got fare for my return bus which is the LEAST they could do for screwing up and the worst, most incompetent service. The service wasn't worth 111 ringgit, it wasn't even worth the 67 that wound up being the cost post-bus fare return. Additionally, I kept telling them to let me talk to their GM as I didn't need their apology or excuses, I wanted a solution or compensation. While they phoned the acting GM several times, they said the GM did not want to talk to me. Turns out the acting GM is not even a GM, but a Room Service Director named, 'Susan', who couldn't be bothered to get on the phone and deal with an irate customer. There is no other hotel that is supposed to be the caliber of this Best Western that would have had this go on, or go on for as long as it did. After getting my fare (23 of 43 paid in singles, clever), I went to walk out, and Adeline, lovely GSA, yells 'FREAK'. So -- all in all, a fantastic stay. If you're looking for overpriced rooms with staff with disgusting attitudes, noisy rooms, used complimentary amenities, stray dogs, and GSA's that clearly are not in the right line of work, this is your place. Out of all the hotels I've reviewed for, this is only the 2nd I would criticize as a hotel that does not deserve your patronage.

Internet Connectivity was fast and smooth. Quite Environment during day time but a bit noisy during late night where staff clearing the lounge areas and clearly heard inside the room. Staff was polite and helpful. Unable to utilise the breakfast at designated restaurant due to routine general cleaning.

As I thought I was having great days in Best Western Kota Kinabalu, I would like to stay in Sandakan Branch somedays. However I was disappointed when I even ask for toilet and it was reserved for guests. I mean, I am going be a guest someday, what's wrong if I'm going to use it? Right? Even the door are locked, give me a sense of "Not need to enter". So would I recommend here? If you want great sleep and pleasant experience, No. By the way, there are toilet in most restaurants here, won't kill your pocket a lot with some satay or teh tarik around Bandar Letat.