Carlton Hotel St Moritz - The Leading Hotels of the World

The staff , the rooms and the location

Our stay at the Carlton Hotel in St. Moritz was truly unforgettable. From the moment we arrived, we were impressed by the stunning location, luxurious atmosphere, and most of all, the incredible service. The staff were exceptionally friendly and attentive, always ready to assist with any request, ensuring that our every need was met with a smile. Our room was spacious, elegantly designed, and offered breathtaking views of the Alps and Lake St. Moritz. The hotel’s facilities, including the spa and dining options, exceeded our expectations, providing a perfect balance of relaxation and indulgence. The location is ideal, just a short distance from the town center and ski slopes, with convenient shuttle service available. Overall, the Carlton Hotel offers a perfect combination of luxury, comfort, and impeccable service. We can’t wait to return! Anna Gentile & Carlo Brambilla

I had a great staying! The staff is very gentle and available, the rooms are big, the interior of the hotel is elegant and cozy and the lake view is just priceless. The best part of all was the spa, one of the best I’ve been to. Also 5 stars for the Grand Restaurant at the hotel!

The Carlton hotel is “Top of the World” The staff are very professional, warm and kind,exceeded all expectations. Everything is perfect: spectacular views, wonderful location, live music at the bar,, very good breakfast,tasty food at restaurants,impecable service, clean rooms with outstanding views, excelent spa, the attention to details… all absolutely amazing!

Beautiful stay and great customer service! We will be coming back thank you so much for a wonderful time.

During our stay, we found the majority of the staff to be exceptional in their service and friendliness. However, we did encounter a slight challenge with the concierge. Unlike the rest of the team, his demeanor felt a bit less welcoming, and we often had to work harder to extract information from him. Typically, we expect concierges to be eager to share insights and provide helpful recommendations. Overall, while our experience was largely positive, a more engaging approach from the concierge would have enhanced our stay even further.