The Queensgate Hotel

Staff were amazing

Room was shabby, stains on bedding. Hotel looked shabby everywhere

Absolutely nothing

The dirty sheets, the cigarette burns all over the carpet, the lack of care from the staff. The lack of options to resolve the issues.

The room was nice and clean if not a little dated but for the price was adequate and comfortable.

On arrival the staff were very friendly and welcoming but the overnight staff were very rude. He told us the bar was shut which was fair but then served one of his mates. When I questioned this he implied that we were drunk and fell out of our taxi. My disabled partner with mobility issues was extremely offended by this as I had to help her from the car. The barmans friend said to him that" he should think about serving us as he didn't think we would cause any trouble even if we looked like we would" We are alternative looking and had been to a music event but felt that this was discriminating towards our appearance and disability. The whole experience ruined our stay unfortunately.

Rooms were a good size

Bathtub edging had mould. Window could not be closed due to a broken handle.

Staff super friendly and helpful who went above and beyond to help. Parking convenient and free

Rooms in need of Reno. Im not picky but the room did smell a little and the view from my room was a brick wall. Bathroom was not great. My shower was broken and the grouting and tiles whilst mostly clean but needed re grouting and a deep clean. If I’m picky the cups with the kettle were so small …. Really need a mug. Carpet had a big stain on it.