Hotel Emarald

This is not a 3 star hotel. Yes, it is centrally located, but a train is located right next door and the horn goes off every few hours. The rooms need a good cleaning. I moved the curtains and a large cloud of dust erupted. The ceiling in the bathroom has paint peeling. Tape over electrical cords. You need to call repeatedly for the hot water to be turned on. The towels are very worn out and scratchy. The toilet takes repeated attempts to flush it, even with large amounts of water poured in. The only saving grace was some of the staff that tried very hard to accommodate the guests.

Rooms need an overhaul and a complete clean. My room has broken bits of furniture, if you move the curtain, the dust flies around. Towels are scratchy, tv not working, no fridge or hairdryer, mouldy shower. The air con and fan do work and it's location is not far from Connaught Circus, so if they cleaned and maintained it would be fine.

Service provided by Mr. Pushkar Singh is very good and not forgettable. He manages the restaurant very well. He also managed the service at banquet hall with proactive approach. Thanks to the emerald hotel for keep this kind of staff. Warm regards Rohit Sharma

It was a worst kind of experience to stay in this Hotel. Everything was horrible. Restaurant was stinking. Room housekeeping is very poor. All kinds of Rats, Lizards were in room & could not sleep for a minute. Only silver lining is Good staff.

One of the cost effective places to stay in the Delhi Center. Close to Metro, Airport line and even Palika bazaar. Rooms are good and comfortable. Charge extra per person in case missed out during booking. Breakfast is decent with ok spread, South Indian dishes are ok. Bathrooms are decent and cleanliness could be better. Wardrobes looks posh and nice wooden finish. Would definitely stay, little pricy. Go during deals and offers.

We had deluxe family room...its big and enough for three guests, but a little noisy because of trains in back of hotel ( train horns ), but it disturbs only seconds...the stuff is very polite and helps anytime...At the whole, a pleasant stay, money worth...

Room size was good but the hotel overall needs to be updated. It looks like it was once a very nice place but has been allowed to get run-down. Also not very clean - bed linens, bathroom not good. Breakfast area was depressing - in basement, no wifi, limited choices. Wifi in room was a problem that they did try to fix but didn’t always work. Location was good. Walking distance to Connaught Place and felt safe to do the walk at night.

We didn’t actually stay at the emarald hotel, we were staying at the one next door. When we went out for a walk the receptionist of this hotel came out and as he was walking to the subway offered quite nicely to take us to connaught place, where he bullied us into getting inside a tourist agency and left. In this tourist agency, the man in charge called a “friend” who spent a large amount of time following us (first by tuk tuk and then walking and thinking we weren’t noticing him) and supposedly wanted to take us to a bazar. We were so scared we had to grab a rickshaw and seek refugee in another hotel. Definitely don’t trust the receptionists if you go there.

I stayed here for one night in June 2018. The property is good. Rooms are big with reasonably good interior. Location wise it is situated opp. World Trade Cetner on Babar Road, so it is good. At the same time, railway line passess through at the back side of the hotel. So, it becomes noisy sometime. Banquet and breakfast arear is at under ground area. Wifi service is available but it is weak. Overall stay was good.

We came here after a long travel, the person in the front desk treated us very shabbily even though we had a booking through a very reputed agency. We have informed them about our requirement of clean and quite room but we got a dirty and noisy room. There is a railway station behind and it made hell of a noise we couldn't sleep a drop.The towels were dirties I have ever seen in a hotel. When I asked he said that he can't do anything. The other person who understood the problem changed the room and provided little better towels but the linens were filthy. It took another mission to change. Even though they said there is WiFi it didn't work. Breakfast was not good at all. But the waiter was little helpful. Further the dining area is in the storeroom and you have climb one floor to wash your hand.This place is putrid service is horrible. Better you stay in the platform than staying here.