Walnut Tree Hotel

There were no toiletries in the shower; fortunately we had taken our own. When we checked in we told the lady dealing with us that we would want to eat. She didnt mention until we went to dine that the chef was off and rather than the advertised items on the menu the choice was burger or pie with chips or curry. If we hadnt had a pre dinner drink we would have driven elsewhere. The place was very run down and the view from our first floor room was a tiny fenced area full of weeds and a traffic cone. The bedroom walls are paper thin and during thr night someone in the adjoining room was defecating in his toilet about 4 feet from where I lay. The wifi was not working and at breakfaat time neither was the coffee machine. I guess we expected better having stayed there some years ago in a ground floor room with its own little patio at the rear. Those patios are clearly unused as the weeds there are 6 ft high. We chatted to a local who described the place as 'ghastly'.

The property is located in a pretty little village. Very conveniently located for local atttactions. It is let down by its state of repair & lack of maintainance. The relief manager in charge during our stay was very pleasant & friendly but appeared to be struggling with things - coffee nachibe breaking down, lack of towels, staffing etc. it didn’t affect our stay as we enjoyed being there however things could be vastly improved.

On arrival it was obvious the room hadnt been hoovered at all. The man did apoligise and go and get a hoover to do it. I moved the lamp and a dust outline was there. Tv didnt work and wifi wouldnt connect the whole stay. Metal lump where toilet roll holder should have been, no lightbulb in the mirror light, hook on main door lose and hanging so couldnt be used, door stiff and had to fight it to shut or open it. Door to bathroom was sitting diagnally badly ...so wouldnt shut at all. Because of cleanliness we didnt dare risk breakfast, so we can not comment on that. The bathroom was up some stairs but the window was on the floor, so you had to close the curtains if you wanted to use the toilet or shower or people in the garden could have seen us. A really disappointing stay and unfortunately we will not be returning to this venue.

Amazing experience.

Friendly welcoming staff, reasonably priced food. Room was a good sized twin, unfortunately the walls were paper thin and we could hear the water system empty every time someone used any toilet facilities . Good onsite parking, lovely village pub.

Appear to be short of staff. Noisy overnight. Continually banging of outside door. Probably due to weather but very annoying nonetheless. The chain that now owns this hotel hasn’t done it any favours. Admittedly it sometime ago but wouldn’t stay again.

A nice property a bit soleless

A quiet and comfortable stay. Very welcoming place.

We looked forward to our visit but sadly were disappointed. We arrived at 3pm but were told we couldn't check in as the system was down. Completely understand things like this can happen but when we asked when it would be possible we were just told no idea, then told they wouldn't be serving food that night (a Friday) as the chef had gone home and then the barman disappeared. At 4.30pm a long standing resident said he could show us to our room. The towels and bedding were clean but the carpet was filthy and the bathroom just had the empty toiletry bottles from a previous resident. The continental breakfast the next day was fine. Perhaps we just caught them on a bad day but after our experience, we won't return.

We found the hotel lovely the staff were very helpful Slight problems we were in maple 1 and the bathroom door didn’t close i Quite a few cobwebs in bathroom and bedroom all low and floor level so could be reached The laundry hadn’t arrived so we only got 1 large and one small towel the staff were very apologetic and when we went to breakfast we were given towels Continental breakfast was good but unfortunately coffee machine didn’t work but was fixed that day Also had r got any decaf teabags but I always carry my own so not a problem