Hardwick Arms Hotel

This was a lovely stay in a lovely hotel. Every member of staff that we met was helpful and pleasant. We encountered a problem that was not of the hotel’s making, which was responded to very promptly and fully. Very good breakfast which was served with a smile. Definitely would like to return to explore the area more.

Good beer in the bar when it was open - unfortunately for the time when we would have appreciated it, it was closed

One of the rooms for one of my colleagues had a leak through the ceiling - Room 2 They were transferred to another room - Room 6, which had a foul smell. This was acknowledged by the cleaners - we suspected the saniflo macerator system may be sucking the traps out of bathroom appliances. The seven people I booked in to the rooms allocated, did not get the rooms allocated by me - as there was a financial implication.for allocating individual rooms. Embarrassing for me. No one on duty at reception when we left.

Friendly staff, clean

No hot water for the 8hrs we were here

Location was great and the cleaning lady was absolutely lovely

First impressions BUILDING SITE ! surrounded by scaffolding. Room was advertised as having a view , solid brick wall 2 inches behind our only window was our view ! Our room Room 5 was tatty and dirty. Toilet was a Macerator system, very noisy ! Shower screen hanging off. Breakfast was an absolute disgrace. No menu , service was abominable, never had such an awful breakfast experience. One young guy was the waiter and chef . He said "We don't have a menu, I can do ya a full breakfast or an omelette if ya like. In the distance was a broken toaster and the cheapest supermarket loaf bread next to it , unopened. Really really bad . Internet never worked properly. Manager on reception was only seen once on our 2 night stay. He didn't like it when I said the Internet didn't work. Found him rude and unapproachable.