JW Marriott El Convento Cusco

The decoration and organised staff

Nil

location and reception service

L'emplacement, très central; L'amabilité du personnel; Le spa.

L'insonorisation : j'entendais mes voisins du dessus (télévision toute la nuit, bruits de pas, discussions, téléphone). J'étais en mesure de dire à quel moments ils rentraient dans leur chambre ainsi que l'heure à laquelle ils se réveillaient (5h20 exactement ce matin...). Clairement pas normal d'avoir une insonorisation aussi nulle pour un hôtel de ce standing. J'ai très mal dormi pendant mes 3 nuits au sein de l'établissement.

From the moment we walked into the hotel until our check out ( and we had 2 stays within 6 days), the front desk was excellent in assisting us in every way. Like most guests there, we had several excursions where we are looking for drivers and guides and they’re looking for their parties. They were great in making a phone call for our guide at 4AM and it’s so helpful to have them SPEAKING SPANISH for us or translate!! They were attentive, informative, polite and professional. I’m sure they don’t get enough credit, but all of the staff at the desk were wonderful. Also, the nice gentleman that would be setting up the breakfast buffet was kind to get fill my water bottle with ice each morning when he was already busy setting things up. I had written names down to be sure and acknowledge these folks personally, but that list is gone forever. I hope to return to this wonderful city and have the opportunity to stay at the JW Marriott next time! Gracias!!

Fabulous stay at this hotel. Rooms are luxurious, and staff is super friendly and helpful and cheerful. Take the tour of this former convent because there is such an interesting history. Lots of attention to detail makes your stay extremely pleasurable. The courtyard is a calm retreat and offers local handiwork, herb garden, and cute Panchita ( baby llama) with whom you can get lovely pictures. Pool, hot tub and spa are wonderful. Breakfast buffet is large and varied. Lots of other unexpected perks that enrich your experience. It’s located about 4 blocks from the main plaza so quick access to San Pedro market and lots of other cool archeological sites. Highly recommend!!!