JW Marriott El Convento Cusco

Very well laid out room with comfortable bed

Tarihi şehrin tam merkezinde tümüyle otel olarak kullanılmak üzere yeniden restore edilmiş bir tarihi yapıda konaklıyorsunuz. Merkezde gezmek isteyebileceğiniz her yer çok yakın. Hizmet kalitesi üst düzeyde, personel sizi memnun etmek için çaba sarf ediyor. Konaklama deneyimi de üst seviye, konforlu bir şekilde konaklıyorsunuz. Restoran ve barda kalite üst düzeyde, ne yesem son derece memnun kaldım.

Giriş işlemlerinde biraz belirsizlik oldu ama çıkışta soru işaretlerini de giderdiler sorun olmadı.

We were very disappointed with our stay. We repeatedly asked for towels and ropes and they were never brought in a timely manner, which became stressful because we constantly had to follow up ourselves. There also seemed to be a lack of communication between staff — at one point the bartender and restaurant/reception staff were openly arguing, which created an uncomfortable atmosphere for guests. The restaurant service was also extremely poor. Many times we had to stand around searching for the restaurant receptionist just to be seated, and she consistently seemed to have an attitude toward guests. The waiter serving our table also appeared irritated when we politely mentioned that the drinks were cold. Instead of trying to improve the experience, the service made us feel uncomfortable and unwelcome. The breakfast buffet was especially disappointing and honestly not worth it. Most of the food was cold and lacked flavor. The rice was hard, the eggs were cold, the cheese was extremely hard and dry, the tea was cold, and the hot chocolate was overly sweet. The juices tasted like boxed juice instead of fresh juice, and the coffee had a burnt, watery taste. The only consistently good part of breakfast was the egg station. Sadly, we ended up going to local street markets for breakfast because the food there was fresher, warmer, and had much more flavor than the hotel buffet. For a hotel at this level, that was extremely disappointing. Overall, instead of feeling relaxed, the stay felt stressful because we constantly had to “babysit” basic things like towels and food service. We expected a much higher level of hospitality, communication, and care.

Konum, temizlik ve hizmet harikaydı

The hotel is gorgeous and historic. It was very clean and decorative. Staff always greeted us. The bed was the biggest/widest and most comfortable bed I’ve ever seen with 8 pillows. I slept so well!

Nothing!

Todo! Espectacular

This is my second time staying at the JW Marriott in Cusco and my stay wasn't as good as before. Reason being was the food. The breakfast buffet had many choices but the food just wasn't tasteful. For dinner, there weren't many choices on the menu. I remember when I was here before (2018), the food was much better and there were more choices. Otherwise my room was comfortable, sleep quality great, and housekeeping was good. Employees were friendly. The hotel is located about a 5 minute walk to Plaza de Armas. Be sure to take the free tour of the hotel at 6pm daily, very interesting!

Everything ok

Stunning and unique property. Beautiful, comfortable with spa facilities, complimentary activities and superb breakfast. Service was excellent, with a particular shout out to Joaquin for going out of his way to ensure our experience was the best it could be and providing recommendations for our onward stay in Lima. The best hotel in Cusco.

Nothing. A gym however could be the cherry on a superb cake