Novotel Zhengzhou Convention Centre

Had to change rooms 3 times to find a room where the windows were not tapped shut. Staff has very little English capabilities.

For the amount of money that I had paid for this room. The room either too hot or too cold. you the customer have no control over the comfortable of your room.

Excellent customer service and friendly staff The hotel has nice amenities and service and as a highlight staff were are to speak English Will definitely stay here again.

My experience was great , every area to be rated was excellent. Even the staff did their best to keep me happy

Room and amenities very good. Service very good.. Seafood Buffet Ex.and the live music supplied by electric key board and vocalist with guitar was a complement to the excellent experience ..

Highlights: One of the more modern hotels in Zhengzhou, which is desperately needed. The staff were very helpful. Lowlights: The food is OK but uninspiring and the pool is smaller than the Crowne Plaza's, but sufficient.

The great elements - service was overall good, free WiFi everywhere on hotel grounds and in rooms, and the small kids' room with some books and toys (though some of the stuf looked dubiously old) were good! The not-so-good - we knew we were staying in the new CBD, but had no idea it was a 15-minute "stroll" (hotel staff said 5-6 minutes, maybe if running) to the nearest supermarket/shopping area. I should have checked, but was surprised that the rooms did not all come equipped with a bath tub, which was a pity. The digital clock in the room wasn't adjusted to the right time (I couldn't be bothered to figure it out), the service buttons on the phones weren't working (in the end, we were told to just press '0' for everything...), the indoor pool water was a tad too cold even for the beginning of summer (and I always got stopped for bringing the pool towel up as I had to clad my daughter in it, we always had to come down to return it...duh), and when I wanted some decent coffee one day, I was sent from the cafe to the bar, and still ended up with none as "the only person who can make coffee has gone for a lunch break". The worst - I got woken up on both mornings of my stay by noisy (read: shouting adults and children runnng in corridor) as apparently, they thought it's fine to leave their room doors open as they shouted across to one another - at 6am in the morning. Hotel could have just grouped them all together rather than space them out over the whole floor.