Ryokan Shinsen

Everything.

It exceeded my expectations and beyond. A slight complaint is that there's no onsen .

Absolutely loved the efficient and personalized check in process. They were already expecting us with a warm welcome and greetings by our name. Luggage was pick up from our car and delivered directly to our room. Check in was done in our room, making it feel more valuable and enjoyable after a long drive. Room was impeccably clean, well-maintained and comfortable bedding. Thoughtful amenities with excellent taste (eg. Fabric freshener, Dyson hairdryer, good minibar selection, high-end toiletries). Compliments to Saida-san who was attached to us throughout our stay. She’s friendly and attentive, going above and beyond to ensure we feel welcomed and supported throughout our stay. It was truly an amazing experience.

Nothing. From front desk to concierge to housekeeping, every detail was perfect and flawless!

Our experience was absolutely amazing. The friendly staff did an excellent job communicating to us, and they accommodated our dietary requirements with the breakfast and dinner which was one of the best we’ve eaten during our stay in Japan. The staff went beyond our expectations and we are forever grateful for their efforts to make us comfortable. We can’t wait to come back here :)

Exceptional service, food and room. Kaiseki dinner and breakfast during the 3D2N stay had different menus and was in different rooms allowing us to experience different things. I like that they let us try different specialties from the region - Takachiho Beef, Ozaki Beef, Miyazaki mangoes. They also provided yukatas, not only for the adults, but also the children!

None.

impeccable service

Let me start with the location. Rekan is very conveniently situated — right near Takachiho Shrine, close to the bus station, and just a short walk from a local market with souvenirs and regional products. There are also cafés and restaurants nearby. It’s not far from Takachiho Gorge, and overall, there’s always somewhere nice to walk and explore. The hotel has its own parking as well. The room was excellent — clean, spacious, fully equipped, with a generous selection of complimentary snacks and drinks. There’s a private onsen and a small garden that you can enjoy. Honestly, I didn’t even want to leave my room. The staff were extremely polite and friendly. Always ready to help — they personally advised me on the best places to book in the city and recommended where to go. They were genuinely interested in my trip and eager to assist. Both dinner and breakfast were outstanding. I overate every time. The staff kindly explained and presented everything with such care that I even felt a bit awkward from their overwhelming politeness. It’s a wonderful place, and I’d love to return again.

Everything!!! Staying here is an experience in itself and one I would do again without hesitation. From the moment we drove up the driveway, the customer service was exceptional, one I've certainly never had in accommodation. The room is beautiful, and your own private onsen pool is heaven. Then you have the absolutely delicious dinner and breakfast. We loved every minute of our stay here and would recommend anyone going to Takachiho to do the same, a unique and luxurious experience you'll never forget.