Hotel Albatros

After the staff picked us up at the train station. She told us we can check in earlier since the room ready. We felt so happy however we found the lock of balcony wasn’t work and tell the staff come and check , she told me will fix but after we come back a few hours in the afternoon we found still not fix and we ask either change same level of room. A while she told me only have a smaller room to downgrade us. I told her if downgrade she should give us the room difference. And she said she will talk to her boss and refund the difference when we check out. On the next day I spoke the with other lady and she told us her boss don’t agree to refund any difference. Then make me very upset. I told her if she don’t refund the difference I will call my credit card company to diisbill the difference. Then she agree to discuss to her boss again. After 1 hour we come back she agree to deduce our pick up cost CHF10x2 plus give us CHF10 cash, but I don’t accept this offer since when I booked the difference per night I’d CHF23-24, which total difference should be CHF 46-48, later on she agree to deduce our pick our cost CHF20 plus give us CHF20 cash then I deal with her, but I still feel unhappy had this issue.and want to share this to others.

Very clean and beautiful.. Staff super friendly. Beautiful view of the Matterhorn. Love the connected balcony for adult leisure.

Best viev, quite location, friendly staff.

Catrin was awesome. Picked us up from the train station, checked us in, gave us a tour of the hotel and made a great dinner recommendation.

Clean

The room was clean; however, the property definitely needs a good reinnervation

Super friendly and helpful check in. Property is spotlessly clean and updated. Great property and would highly reccomend

空調が飾りみたいなもので、ほとんど使えません。窓を開けたら涼しいが、夏や冬だときついと思います。 有料送迎サービスがあり、非常に便利。駅から徒歩10-15分かかるが、荷物が多ければ少し体力がかかります。

Wonderful customer service, so clean and comfortable. Stayed here after 10 days on the Haute Route and it was a magical ending to my incredible time in Switzerland. Very appreciative of the last minute soak in the jacuzzi in the evening too! Would highly recommend!