GreenTree Extended Stay Eagle/Vail Valley

Made reservation through Travelocity to pay at check in, no reservation found when check in. Had to remake via online to get a preferred price. Front desk was helpful. Wanted to do laundry however coin operated and no change available, laundry detergent all sold out. Had to go down street to car wash for change and used dish soap to wash clothes, not the best set up.

I was blindly charged a fee from GreenTree for "taxes and fees" after our stay. In talking with the hotel they claimed that they often times aren't reimbursed for taxes from hotels.com so they charge the card on file with no notification (we did go to the front desk to check out - they had an opportunity to mention this). As far as the rooms go, nothing fancy. Great if you like the smell of Fabuloso. My shoes stuck to the tile floor as I walked around the room. Mattress was uncomfortable. Doesn't feel like they vacuum the hallways. They were also short staffed and unable to man the front desk for guests during breakfast because they didn't have enough help.

Traveling on business constricts options financially, so I visited the Green Tree on a budget. Turns out that not all affordably priced hotels are made equal. I'm keeping track of the "never visit again" hotel chains and the Green Tree Inn has now made that list. Traveling on business, I'd expected to stay for two weeks and then unexpectedly needed to cancel the remainder of my stay after two nights. The total of which came to about $300. As of yet, three weeks later, they still have $2,980 of your taxpayer money. It's been extremely difficult to reach the manager, and the Customer Service line can only tell me to take it up with the manager. I am now home and miles and miles from the location. I've opened a case with my bank to retrieve the money.

The hotel blamed your company for not being able to rent us our room for the night. They overbooked their hotel and said that they could not honor our reservation. When your rep. Contacted the hotel the said that we checked in to late, 8:00 pm check in is not too late !

The extended stay has a courtyard with grills and tables. The staff does not enforce a quiet time for guests using this area. We had to call to let them know that the conversations and music in the courtyard were too loud at 11:30pm.

Overall I would recommend

We got checked in early!

We couldn’t sleep Tv in room didn’t work and phone didn’t work either. So much banging

I had a problem with check in and was paid extra

Only problem was i booked through Expedia and not the hotel directly. Expidia wont tell you, up to $100 of hidden fees. There is NO point in booking through a third party!!!!! Call the hotel directly!!!!!! Find the hotel you want and call them directly! If you dont, not only will you pay the actual price but you will also pay Expidia's service fees as well!!!! Trust this review!!!!!!!