Hawthorn Extended Stay by Wyndham Port Arthur

Chambre.de taille correcte avec kitchenette pratique.

La piscine était sale et inutilisable. Petit déjeuner moyen. Climatisation bruyante. Hôtel à proximité d’une voie très passante. On ne peut pas fermer la baignoire pour prendre un bain. Peu de pression à la douche.

Location was great.

The customer service was horrible. The bathroom was dirty. The beds are uncomfortable.

The staff there was incredibly nice, welcoming and just plain lovely!!! Really terrific. HOWEVER the hotel is NOT GOOD!! The rooms are bare bones but okay. But the breakfast is just awful. Revolting would be the kindest thing I can say. I had to go out for brekkie. The gym was a total joke! The machines that worked (2 of the very few machines they had were broken) were old and terrible. The one treadmill completely reset itself every two minutes, and the bike had one wheel/foot missing. Absolutely horrible!!! The attached picture of the one and only elevator says it all! I would NEVER STAY THERE again!!!!! NEVER!!!!

Quite

Pool was nasty the whole reason was to go swimming

I liked the location.

I didn’t like not having a functioning toilet in my room for 2 of my 3 night stay. I didn’t like the fact that I was put in a room that housekeeping had previously reported to the front desk that there was a problem with the toilet. I didn’t like being told to use the restroom on the first floor common area, which had no hand soap in the dispenser or paper towels to dry my hands. I didn’t like the way the staff handled the situation. I didn’t like coming back to the room expecting the repair to be completed and not having it done or any idea of when it would be done.

Was very upset to find after calling 2 days befor our trip and was told pool was clean and ready (wasn’t ) green and dirty and when asked for towels was informed there wasn’t any I have 4 guest and 3 towels ! I drove 2 1/2 hours because I loved the service I had previous visits to the same place . I was very upset and not impressed about the service

Very clean and loved the size of our room. Loved having a kitchen in the room as well. Breakfast was good and the beds were comfortable.

Room smelled like smoke all the time. Also the pool was green and couldn’t use it. Housekeepers also took our towels after the first time they cleaned the room, and when we went to get more the next morning for a shower, the desk said they couldn’t get us any until housekeepers came in at 9. We had to use hand towels.