Arenal Waterfall Lodge Villas

We stayed in the villa with the pool, Villa 13. The grounds are peaceful, staff is friendly and helpful, breakfast was good, and the view was great. We are happy with our choice.

This place is lovely. Unfortunately, the smell of mildew is how strong and unbearable. We checked in and in less than one hour we left. The smell gave a me a severe headache that took a day an a half to go away. The unit was lovely and the spaciousness was wonderful. It is unfortunate that the mildew/mold doea not get treated or contained in the properry. Teust me I travel to Costa Rica often and know that humidity can cause some smells. However, this one was so strong it gave me a headache within the first hour after arriving. Whwn i checked out, the gentleman said that he was sorry but since i went into the room that my reservation was no longer refundable. Completely unacceptable reason. I was there with my family, drove to the place, and checked in. How is going into a unit that has severe mold/mildew issues my fault? Completely unfair that they refuse to give me my money back.

Our group is 3 families and total of 6 people including seniors and a young child. This is a great property for its value. Due to the distance of the villa from the reception area, a car is absolutely neccessary. Anyone afraid of bugs should not stay here. Pros: 1. Very large rooms with ensuite bathroom in each bedroom. 2. Surrounded by nature with amazing view. 3. Beds are comfortable. Total of 3 king and 2 twin beds. 4. Full kitchen with dining area. 5. Lots of windows and all doors are clear glass for tons of natural light. 6. Massage is good. 7. Reception will help with all tour booking requests. Cons: 1. Building and furniture is showing age. 2. Private pool is almost always dirty due to the natural surroundings. 3. Poor lighting if there is no natural light. 4. No hot water kettle. 5. Hotel food is below average. 6. Lots of bugs use the house for shelter during heavy rain, since the doors are not sealed there is no way to prevent them from coming inside.

Super cool place to stay. You feel like you are the only person on the mountain. There are birds, frogs and all kinds of cool wildlife everywhere. Don’t be surprised if you have company though, geckos and lizards are everywhere, had a few come inside but they were harmless.

The rooms were very clean and comfortable. The staff were friendly and very helpful.

We were excited to stay here but found the property severely lacking in condition. The private pool had a huge crack in it, the tile was falling off, it was extremely dirty. The furniture was worn and a chaise lounge chair had a huge hole in it. An unidentifiable animal kept pooping in the room. We ended up leaving early and stayed at the Springs Resort.

Amazing views, some of the best you'll ever see hands down. The property is showing its age a bit and you are in nature so there will be some outside bugs creeping in, but the views and size of the property make up for everything!

I feel bad leaving such a negative review especially with people getting back on their feet from covid-19 but something needs to change at this hotel. If we didn’t arrive late at night and if the WiFi wasn’t so choppy, we would have left. The place looked nothing like the photos. There were stains on the side of the bed. There were bugs everywhere. There was dead bugs on the toilet, sink and all over the floor as if nobody has ever mopped. We checked for bed bugs and didn’t see any but bugs kept landing on the bed and we barely could sleep. We showed with our shoes on. Please spray this place! It gets worse…there was a small snake in the bathroom. I understand the environment comes with bugs but it looks like this place had never been sprayed. We also thought the villa came with a private pool which it didn’t. We appreciated the nice gentleman at the front desk & the cooked to order breakfast but that’s the only positives I have. This place should not be called a villa. It was basically camping.

Absolutely stunning view plus the private pool made this stay worth it. Definitely not a luxury home, very standard in terms of amenities and quality of the home but a great place for a family with kids who want to wake up to heaven every day.

Beautiful very private jungle bungalows. Amazing shower with floor to ceiling windows makes you feel like your showering right in the jungle.