Arenal Waterfall Lodge Villas

Great stay!! Amazing views, plenty of room for the family and had its own private pool!! Definitely would stay again!

We loved its location, proximity to La Fortuna, breakfast was clean and simple, very few tourists, and the ambience of being in the jungle was amazing.

Great location, we had the villa and it was huge, very spacious with 2 sets of bathrooms and showers. Private pool is awesome although the water are a bit cold.

Excellent resort, we would highly recommend!

It’s clear that the nice pictures you see are likely 5-10 years old, and the property has not been kept up very well - for example lots of pealing paint, mold in the grout of tiles, the hot tub is slimey and not hot for example. It’s also not cleaned extremely well - dust, some cobwebs, etc. Location is nice but would only recommend if renting a car so you can easily get to town. Views are very nice. Staff in restaurant are great and have very good service for breakfast. Food is pretty good. Overall - for the price, not up to what I was expecting and I would stay elsewhere next time.

This place was very dirty!!! They did not even take the time to change the sheets. It is a great view and and a nice concept but I had to have them come clean the first day and change the sheets. take your own towels please. These left one - was not clean looking. I can't believe they expect to charge so much for a place like this. The free breakfast every morning was good, healthy and lot of fresh fruits!!!

By far the worst place I’ve ever spent. Arrived and thought they up graded us from a one bedroom to 2 villa. I think because no one wanted the one we had. It’s the one in the photos everywhere. But it started with it being very rustic and out dated. I can live with that. Got a villa so we could cook. Not only did the hot plate not have knobs, you plugged it in and one burner went on. No idea what the temperature was since it was so old and broken. They replaced it after we complained. No wash clothes or hand towels. Complained and said they would be ready in the morning and we could come get them. The refrigerator tilts every time you open it. Because they never bothered to level it. Whole place was dirty. Someone’s old shampoo sample was in the shower. No soap at all near toilets. Very poor lighting inside and out. But the biggest issue of all- 2nd day- all along the glass doors and up the curtains were these big ant like bugs! Like ingested. We left and had them spray or whatever they did. They said they get them sometimes when it rains. Ugh!! I can handle the lizards and frogs even snakes! But all I could think of is them crawling all over me at night. Did I mention this was in the bedroom. Not even in the kitchen area. Just got back after a nice day out at the hot springs to find them back! Leaving now to go to dinner after we wait for them again to do something. We sprayed them first with natural essential oils because I hate deet. But after that, Raid came out.

The actual cabin we stayed in was very impressive with a private pool and double hammocks but all of that was overshadowed by the horrible service by the people that work there. We went to the bar for celebratory drinks and the bartender treated us like garbage and was “put out” when we asked him what kind of drinks he had. We spoke Spanish and he mocked our Spanish speaking ability. It was absurd- we went to the front desk to find a man named Victor. We told him about the experience with the bartender and he didn’t care nor showed any compassion. He just shrugged his shoulders- it was my moms bday and we wanted it to be special. DO NOT STAY here- there are plenty of other amazing places to stay in the area. I do not recommend this establishment until they drastically improve their customer service skills. The next morning at breakfast we were greeted with the same cold demeanor by other staff members. I’ve been to CR different times and have never been treated with such disrespect in a place that should be catering to tourism. They call this place a “wellness” place and it actually was opposite of that- please look elsewhere to book your vacation.

Place is too dark. Need more amenities of the resort

The architecture and location have a lot of potential, but this place lacks maintenance with 0 attention to detail. It would be ok if the room was not so expensive, but we expected more for what we paid. Just to list some issues: * Musty smell and obvious neglect with basic cleaning. There was a lot of dust in the shelves where the extra blankets were located, and the floor was dirty as evidence by the sole of our socks. The smell could be helped if there were screen to let fresh air in, but the only whay to do that would be to let all the mostquitos inn too. The musty smell was so strong that my asthma creeped in through the night. * In the shower it was very hard to ajust the temperature. My son had many burns before he could find the right spot. That is not only annoying but dangerous. * The mattress was old and expired with a large whole in the middle. I woke up with a stiff neck. * Very dark and poory illuminated with white light that made all the coziness dissappear. There are also good things too, like the view and beautiful glass wall windows and the amazing location. There is a full kitchenette and friendly staff. There is a trail to see the volcano and we are excited to try it. We don’t know about breakfast but I have the feeling it will be good. In short, it needs a little BLT or drastically reduce the price to make it worth the expense.