Holiday Inn Express & Suites - Williston by IHG

Everything was great! Zaria at the front desk was amazing through our whole stay! She is so nice and helpful! Rooms were clean, breakfast was good, loved that there was a washer on our floor for our use during the stay, pool was great too! Only thing we noticed is they are upgrading and it was nice and clean and did not disturb us but our room was already upgraded and baseboards were falling off the walls already and seems they painted the bathtub which was already peeling so just seems like time was not taken for the upgrades.

Location is excellent. Walmart is right next door. Restaurants are close by. The front desk people were friendly and very helpful. Breakfast was adequate.

We were given a handicapped room, although we didn't request one. I do have arthritis, though, so noticed the toilet was extremely low with no bars close by to assist with getting up. The shower was easy to get into, but again, there was a bar to help get into the tub, but no bar on the wall in the tub. Perhaps there are renovations still taking place?? The room itself was spacious and modern.

Breakfast was wonderful. Plenty of options and was well maintained.

Parts of the hotel were under construction, which made things less assessable. The pool area was also very dirty and had not been mopped or cleaned efficiently.

I would not recommend this hotel based on my recent experience coordinating a family event with a reserved room block. Prior to arrival, I made several calls to confirm that all reservations were accurate. Despite this, I was contacted the day of check-in and informed that multiple reservations within our group had been mishandled. I went to the hotel in person to try to resolve the issues before guests arrived. Unfortunately, the problems continued. When I attempted to check in later that day, I was told there was no room available for me. I was eventually assigned a room, only to find it was already occupied by another guest, which was both uncomfortable and concerning. After our stay, I also discovered that I was charged for a room that the hotel has been unable to account for or explain. Overall, this experience reflected serious issues with reservation management, communication, and basic guest service. Given the level of disruption and lack of accountability, I cannot recommend this property.

Location and amenities

The construction taking place took away from overall experience

This hotel was amazing. The staff was so friendly and the rooms are beautiful. I felt safe in the hotel and it is in a great location!

Room and atmosphere is great. Level 4 of rooms the water for showers were not good. I had almost cold showers each day. Sounds like my friends on other floors was okay but a couple of us on 4th floor didnt have hot water. Other than that really no complaints. Thank you

It was very clean and comfortable.

The heaters from other floors make awful noise and sounds like some need to be replaced.

Room was very clean and the bed was phenomenal! Slept very well!!