89 Hotel

Request for Non-smoke room but the floor level had a mixture of smoke and non-smoke rooms. The room (Non-Smoke) that I stayed smell of smoke and also along the corridor. Limited access to wifi (for the 3rd person even it stated 4), had to go to Font Desk counter every time we returned to the hotel to have it activate.

This is the first time in my life to have a wardrobe without a door in a hotel room. It's just an open cabinet, with 3 separate partition. Fridge at the bottom, kettle at the centre and a place for you to hang your clothes at the top. So, if you're short like me, you're going to have a problem hanging your clothes! I supposed it is because the room is small. There's also a small-round table and a single chair in the room. We wanted to order room service, but with just a single chair, it's just not possible. Brought this matter up to the receptionist, and they loan us another chair. Their website mentioned about shuttle service to the mall but be aware as it's only a 1-way service. Also, if you didn't book directly with them, there is no pick-up service from the ferry terminal. Honestly, I feel this hotel should be classified as a 3-star hotel instead. The staff however, are very friendly. And the location of the hotel is good as it is near BCS mall, foodcourt and market. To conclude.....I guess I get what I paid for.....

Bad management - early online booking for queen bed & non-smoking room, but they told us non-smoking room were full on that day and offered us smoking room which is very smelly. Gym equipment is too old. The shuttle bus is only available three times per day instead of hourly.

Hotel food not very nice to eat and quite expensive

Excellent good value for your money

Good experience for first time stay. Overall very friendly staff and will recommend to others.

If I return to Batam I would stay here again; for the price this was a 4 star experience. Check-in was quick and efficient. I checked in an hour early with no problems. A staff member showed me to my room. The 2 elevators are fast. Welcome drink coupons are provided at check-in. The lobby is spacious and beautiful! The hotel provides a daily free shuttle to two major shopping areas. There is not much to do in this area, so the hotel is a nice place for relaxing. There is a jacuzzi and gym. The double bed and bathroom are comfortable and modern. Lighting controls are everywhere; the drapes block out sunlight. Slippers, toothbrush, toothpaste, comb and shower cap are provided. There are several English movie channels. I had to call a repairman to fix one of the channels; he came right up and had the problem resolved in less than 5 minutes. Breakfast is a smorgasbord of hot and cold dishes, fruit and beverages. Room service is affordable and delivers fresh food in a reasonable time. Some of the staff do not speak fluent English, but they can locate someone who can very quickly in order to serve efficiently.

It's comfortable and awesome breakfast, I will come again in the future. I love the toilet and bed very comfortable.

Compare to price and facility the hotel facility is good and can easily get early check in and late check out which are also very flexible.

Stayed one night...reasonable price but room aircon takes time to cool down, improvement can be made for the breakfast- varieties preferred. Hotel is clean.