Waiheke Island Resort

We were supposed to have an ocean view room and it had Nothing to speak of …!!! No restaurant No yoga! Very unhappy with what the site had shown .

Beautiful setting, friendly accommodating staff. The food in the restaurant was delicious!!

Staff was super friendly and very helpful anserwing all my queries patiently.

We liked the privacy and quietness and clean fresh unit we stayed in. The steps down were a little steep to access unit re being in our 70's. The dining area was lovely with great outlook. there was an awful outside light on the unit next door which shone directly into our windows at night. It would be better if it didn't stay on all night but was sensor only and switched off when no one entering the units during the night. Other than that it was a nice stay and perfect for our needs.

The island and resort are a stunning setting. The cocktails were good and the staff were friendly but unable to handle complaints. I room was on a very steep hill down from and therefore back up to reception and pool area. The room was clean and spacious but very dated. WiFi was adequate and balcony had beautiful views. Being a bank holiday weekend, the resort hosted a loud party by the pool. The pool area needs maintenance and the spa was dirty. We paid over NZ$100 to use the private hottub but they brought us the Prosecco included in the price and left it unopened some way from us. The private hot tub had also been used by some off the party guests so it got cold quickly. The pool area changing rooms were also dirty the next morning at 11:30. When we complained the staff just shrugged. Apparently breakfast was included on Sunday if you stayed on Saturday night but we weren’t told this until Monday on checkout. They did give us breakfast instead on Monday but only a choice of 3 basic things with no coffee included which we had to pay extra for. I would come back to the island but not this hotel.

Set up of the units was nice and spacious. As we were without a car we had quite a lot of steps to walk down and up from our unit. This wouldn't suit those less mobile.

Awesome views of the ocean. Amazing and friendly staff. The room was really spacious and clean. I will definitely be going there again and will recommend Waiheke Island resort to all my friends and family that wants to stay for a weekend or longer in Waiheke.

A great stay, clean room and bathroom comfortable bed, vey spacious, all required amenities for a short stay. Breakfast included and of the 03 options , 02 of them were tasted, and they were so nice.

Nice quiet hotel............on a hill........be prepared to walk, but enjoy the views and the nice restaurant on site; good access to the beach if you walk and great pool!!

The resort was nice and our apartment was comfortable. The hotel staff were not helpful - when we arrived at 5pm, there was no one at check in. After standing around for a few minutes, despite being only metres from the restaurant bar, no one said hello or offered to help. Even when I approached the bar and said we would like to check in, they said “wait” and then never came. They weren’t even busy! It turned out the reception was closed and our key was in a box - but the bar staff could have at least said hi and told us this. They were so rude and incompetent.