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7.8 / 10 Guest Rating

The Palm at Playa

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

The Palm at Playa - main view

About the Property

Experience the vibrant heart of Playa del Carmen at The Palm at Playa, your ideal getaway.

Unwind in Luxury
Take a dip in our refreshing outdoor pool or soak in the hot tub, designed for ultimate relaxation. Our stylish bar and poolside lounge await you with delightful drinks to elevate your evenings.

Modern Comforts
Stay connected with complimentary wireless internet access while enjoying your favorite shows on Smart televisions in our well-appointed 66 guestrooms. With thoughtful amenities like rainfall showerheads and laptop-compatible safes, your comfort is our priority.

Convenient Location
You’re just steps away from the famous Quinta Avenida, ensuring easy access to local attractions and exquisite dining options. Our area shuttle service makes exploring this incredible destination a breeze.

Discover the perfect blend of comfort and convenience. Book your stay at The Palm at Playa today!

Facilities & Amenities

Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
Golfing nearby

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 8:00 AM to 9:00 PM.Only registered guests are allowed in the guestrooms.

Check Room Availability

1 night · 2 adults

Available Rooms

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1/8

Loft

1 King Bed and 1 Double Sofa Bed646-sq-foot individually furnished room, furnished balcony with courtyard views Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Laptop-compatible safe, single sofa bed, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

60 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomSofa bed

Loft

Non-refundable
Room Only
20% OFF$101.39

$81.11

Includes taxes & fees
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1/7

Suite

1 King Bed861-sq-foot individually furnished room, furnished balcony with garden views Layout - Bedroom Internet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Day bed, laptop-compatible safe, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

80 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Suite

Non-refundable
Room Only
20% OFF$148.35

$118.68

Includes taxes & fees
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Deluxe Room - Photo 7
Deluxe Room - Photo 8
Deluxe Room - Photo 9
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Deluxe Room - Photo 12
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1/13

Deluxe Room

1 King Bed and 1 Double Sofa Bed646-sq-foot individually furnished room, furnished balcony with city and garden views Layout - Dining area and sitting areaInternet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Day bed, laptop-compatible safe, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

60 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Deluxe Room

Non-refundable
Room Only
20% OFF$85.74

$68.59

Includes taxes & fees

Deluxe Room

Non-refundable
Breakfast Included
20% OFF$128.69

$102.95

Includes taxes & fees
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1/8

Standard Room

1 King Bed269 sq feet Internet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

25 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Standard Room

Non-refundable
Room Only
20% OFF$70.1

$56.08

Includes taxes & fees

Standard Room

Non-refundable
Breakfast Included
20% OFF$113.03

$90.42

Includes taxes & fees
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1/7

Standard Double Room

2 Double Beds269 sq feet Internet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

25 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Standard Double Room

Non-refundable
Room Only
20% OFF$70.1

$56.08

Includes taxes & fees

Standard Double Room

Non-refundable
Breakfast Included
20% OFF$113.03

$90.42

Includes taxes & fees
Deluxe Double Room - Photo 1
Deluxe Double Room - Photo 2
Deluxe Double Room - Photo 3
Deluxe Double Room - Photo 4
Deluxe Double Room - Photo 5
1/5

Deluxe Double Room

2 Queen BedsFurnished balcony with garden viewsInternet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Deluxe Double Room

Non-refundable
Room Only
20% OFF$93.56

$74.85

Includes taxes & fees

Deluxe Double Room

Non-refundable
Breakfast Included
20% OFF$136.5

$109.2

Includes taxes & fees

Guest Reviews

7.8
Very Good139 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly service.

Categories

Cleanliness6.9
Service8.3
Location8.9
Room Quality6.8
Amenities7.4
Value for Money7.8
Food and Beverage8.4
Overall Experience7.8

Select topics to read reviews

A
Allen
Verified booking
Standard Room
Stayed in Jul 22, 2025

"Great stay"

10.0

Everything went well. Check in was a breeze and parking below was a bonus Dj on the roof top pool area was perfect

Helpful?
N
Naela
Verified booking
family
Standard Room
Stayed in Jul 16, 2025

"Good"

4.0

I expected hotel to be nicer..rooms are not what the pictures show. It’s older and no iron or blow dryer in rooms, towels were old, no wash towels.Toilet was clogged when we got there already but was fixed quickly. FYI ..The shower has no door/privacy. No comforters only a flat sheet to cover yourself. The only thing that I like was cold ac, the rooftop pool, bartenders were nice and that is close to 5ta ave but I wouldn’t stay there again. Oh and the parking garage is horrible not enough space to move your vehicle around to be able to park.

Helpful?
B
Bjorn
Verified booking
partner
Standard Room
Stayed in Jul 10, 2025

"Good"

6.0

Decent hotel, bit run down. Big minus for only having 3 working sun chairs by the pool, there were 5 when we arrived, I broke on by sitting on it and another guest broke another. They were super old and worn out on the mesh part. The last 3 days of our trip they only had sun 3 beds with umbrellas, which went super fast. a staff member said the owner knew and planned to buy more, but didn’t during our 5 day stay. Not at all what the pretty pictures show on Expedia and their rooftop show. We had to spend additional money going to the beach to rent sun chairs. Staff was friendly and it’s a great location. Just really worn down and the owner not seeming to care. 3 sun chairs for a 70 person hotel, quite disappointed

Helpful?
A
Aleyssa
Verified booking
Standard Room
Stayed in Jul 9, 2025

"Exceptional"

10.0

The atmosphere , includes free parking and beautiful palm trees

Helpful?
R
Rafik
Verified booking
Standard Room
Stayed in Jun 27, 2025

"Good relaxing one night stay at the palms playa ."

8.0

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East . Cons : no microwave Will recommend this hotel .

Helpful?
T
Thomas michael
Verified booking
Standard Room
Stayed in Jun 16, 2025

"Exceptional"

10.0

Very nice

Helpful?
P
Perrin
Verified booking
Standard Room
Stayed in Jun 16, 2025

"Amazing Hidden Gem"

10.0

Amazing room and rooftop. The hotel is in a great location.

Helpful?
L
Livia
Verified booking
family_with_children
Standard Room
Stayed in Jun 16, 2025

"Exceptional"

10.0

Good

Helpful?
Y
Yamila
Verified booking
family
Standard Room
Stayed in Jun 16, 2025

"Exceptional"

10.0

Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!

Helpful?
E
Emily
Verified booking
partner
Standard Room
Stayed in Jun 16, 2025

"Exceptional"

10.0

Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.

Helpful?
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