Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
7.8 / 10 Guest Rating

The Palm at Playa

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

The Palm at Playa - main view

About the Property

Experience the vibrant heart of Playa del Carmen at The Palm at Playa, your ideal getaway.

Unwind in Luxury
Take a dip in our refreshing outdoor pool or soak in the hot tub, designed for ultimate relaxation. Our stylish bar and poolside lounge await you with delightful drinks to elevate your evenings.

Modern Comforts
Stay connected with complimentary wireless internet access while enjoying your favorite shows on Smart televisions in our well-appointed 66 guestrooms. With thoughtful amenities like rainfall showerheads and laptop-compatible safes, your comfort is our priority.

Convenient Location
You’re just steps away from the famous Quinta Avenida, ensuring easy access to local attractions and exquisite dining options. Our area shuttle service makes exploring this incredible destination a breeze.

Discover the perfect blend of comfort and convenience. Book your stay at The Palm at Playa today!

Facilities & Amenities

Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
Golfing nearby

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 8:00 AM to 9:00 PM.Only registered guests are allowed in the guestrooms.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.8
Very Good139 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly service.

Categories

Cleanliness6.9
Service8.3
Location8.9
Room Quality6.8
Amenities7.4
Value for Money7.8
Food and Beverage8.4
Overall Experience7.8

Select topics to read reviews

E
elie
Verified booking
Standard Room
Stayed in Jun 11, 2025

"Exceptional"

10.0

bonne situation geographique, très propre

Helpful?
V
Victor
Verified booking
family
Standard Room
Stayed in Jun 9, 2025

"Exceptional"

10.0

Clean and quiet

Helpful?
R
ROBERTO
Verified booking
friends
Standard Room
Stayed in Jun 7, 2025

"Good"

6.0

Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.

Helpful?
K
Kathryn
Verified booking
family
Standard Room
Stayed in May 31, 2025

"Good"

6.0

First room was terrible …they moved us to another.No shower pressure and the knob was broken. Water was scalding hot The guys were nice and tried to help. Blankets were torn. The hotel was overall very dirty. There was no tv in the first living room. The mirror was splattered with cleaner!

Helpful?
P
Priscilla
Verified booking
partner
Standard Room
Stayed in May 30, 2025

"Excellent"

8.0

2min walk from beach

Helpful?
L
Loretha
Verified booking
partner
Standard Room
Stayed in May 29, 2025

"Excellent"

8.0

Great location, clean and friendly staff

Helpful?
F
Floyd
Verified booking
family
Standard Room
Stayed in May 27, 2025

"Exceptional"

10.0

Great time at the roof top pool, close to everything.

Helpful?
S
Stewart
Verified booking
Standard Room
Stayed in May 22, 2025

"It was ok "

8.0

Nice hotel .. needs some updating .. there were no pool parties as you see online..I felt like we had to ask for everything .. like a blanket.. beds only had one sheet on them.. have to leave your driver license for a hair dryer

Helpful?
M
Michael
Verified booking
partner
Standard Room
Stayed in May 20, 2025

"Exceptional"

10.0

Great location, clean, close to 5th avenue steps away from the beach.

Helpful?
K
Katie
Verified booking
Standard Room
Stayed in May 14, 2025

"Good"

6.0

I initially booked a week stay at the Palm and received a warm welcome from reception on arrival. I had booked a loft room which was large for one person and it had a lovely balcony overlooking Calle 8th and the corner of 5th which was great for people watching. The hotel has an amazing location next to all the bars and shops on 5th but if you’re a light sleeper or enjoy an early be warned you may want to bring ear plugs as it gets quite noisy with music blasting from surrounding bars and hotels and the music from the palm’s own rooftop. The housekeeping were amazing the room was spotlessly clean throughout my stay, however cleaning times varied each day it could be 11am or 2pm and my room was not cleaned on the final day as I asked them to come back a bit later which they didn’t. The Palm has a lovely upstairs pool area with bar, restaurant and great views looking out to the ocean, the service is ok and staff could have been friendlier. The palm is rated as a four star hotel but I can’t quite agree with this rating for the following reasons: - bed linen had cigarette holes in it - bath towels were small and all stained - beach towels were not proper towels and made of a cheap cloth - coffee grounds in my room were not given for all of my stay - the pool was filled with dead flies & needed more regular cleaning. Overall a very pleasant stay but management needs to work on attention to detail for a perfect stay.

Helpful?