The Palm at Playa

We stayed in the king suite, living room and kitchenette with a big balcony. The Palm was exactly what we wanted. Close to everything. If you don’t like noise being kitty corner to 5th Ave strip there are a few places with loud music close by, we still didn’t find it bothersome. The staff was friendly and very helpful. We had a wonderful experience!

Terrible hotel. Pounding music till late in the morning, front desk staff were terrible, bed only had a sheet, water temp in shower was cold, a 2 star at best, but more like a 1 star.

This place is very outdated. Is not a 4 star hotel. Pictures don’t look nothing like in this site. The rooms smell like mold very bad. They lies about the way it looks and they refuse to cancel my reservation that I made prior. They keep all of my money and we did not end up staying in this filthy place. We walked right out after checking out the room. SHAME ON THEM AND EXPEDIA !! For stealing my money. Not even my bank could have do anything about to dispute the charges.

We didn't like the loud music of surrounding Area.,and musty smell.

Lo único q faltaría un poco más de toallas y sábanas de taparse . Pero todo lo demás 10 punto

This is the worst hotel I have ever stayed in. This is why: 1. You will have no hot water. The shower has hot water two minutes then cold as ice. 2. The place is dirty. The sheets that were once white are now gray or yellowish. The floor is disgusting and they literally have me used towels! Couldn’t be filthier if they tried. 3. The service is non existent. Not even Expedia could get a hold of these people. There is a 18 year old for the whole hotel at night and a mean lady during the day. They don’t have any cleaning staff. 4. The condition of the common areas is terrible. The floor is all chipped, the swimming pool full of yellow areas. What you see in the pictures is from a decade ago and they haven’t painted or maintained the place since. It is simply falling apart. 5. The pillows in the swimming pool area are literally broken. 6. Expect zero from staff or hotel. 7. Lack of security - the place to leave your bags is a room that smells like urine and it is leave at your own risk. They won’t give you a ticket or have someone that could help. 8. Outside the hotel is all party and in the morning there are passed out drunks sleeping by the entrance. Really look for another place if you can.

I found bugs in my bed, under the covers. I was told the room would be cleaned properly with a replacement of sheets. When I went back to my room after spending the day outside as I couldn’t stand to be in the room I check under the made up bed to find that nothing was changed out, same sheets. I couldn’t stay there another night so I reached out to Expedia and let them know the situation. They tried to reach out to the front desk for almost a week to get a response and no one answered the phone. Expedia also didn’t want to reach out to the parent company of the palm which I believe was Kaia hotels to let them know of this extremely disappointing experience and that the palm is failing to provide a sanitary room for guests. I left the hotel after the first night and booked somewhere else. The palm refused to refund the other nights that I didn’t stay due to their lack of proper cleaning of the room and not having a different room available to move to. The pros of the place, its centrally located, it has a roof you can sit in the sun and a small rooftop pool. The rooms are large and the air on works. The cons, everything else, slow elevators, door keys that constantly stop working ( I saw many guests come down to complain about this), the smell of mildew throughout the property. All in all I’d only recommend this place to my worst enemy if I’d want to ruin their vacation.

The property is run down. The pool had dead flies and asked the lady to get it clean. Deluxe room says pull out sofa. Front lady said that the description on Expedia not correct. Guy at night speaks no English. Lot of issues in room lights, phone, safe. He said he would come in 10 minutes via interpreter but never showed up. Asked him why next day he laughed at me. Location is best part of hotel. It is depressing place so we mostly stayed out of the room. The lady said no beach towels in am and asked her to get some normal towers from cleaning staff but no response or effort to make it happen. We asked for more pillows and blankets they did not have any or gave us any next days. You get 2 welcome drinks but guy upstairs had stipulations on type of drinks count.

Decent stay, sheets could use replacing otherwise our room was clean! Rooms were cleaned every day! Staff was friendly

The rooms smelled like sewage ( water smells) bedding smells. No blankets. Ac did not work properly. Check in took hours.