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7.8 / 10 Guest Rating

The Palm at Playa

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

The Palm at Playa - main view

About the Property

Experience the vibrant heart of Playa del Carmen at The Palm at Playa, your ideal getaway.

Unwind in Luxury
Take a dip in our refreshing outdoor pool or soak in the hot tub, designed for ultimate relaxation. Our stylish bar and poolside lounge await you with delightful drinks to elevate your evenings.

Modern Comforts
Stay connected with complimentary wireless internet access while enjoying your favorite shows on Smart televisions in our well-appointed 66 guestrooms. With thoughtful amenities like rainfall showerheads and laptop-compatible safes, your comfort is our priority.

Convenient Location
You’re just steps away from the famous Quinta Avenida, ensuring easy access to local attractions and exquisite dining options. Our area shuttle service makes exploring this incredible destination a breeze.

Discover the perfect blend of comfort and convenience. Book your stay at The Palm at Playa today!

Facilities & Amenities

Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
Golfing nearby

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 8:00 AM to 9:00 PM.Only registered guests are allowed in the guestrooms.

Check Room Availability

1 night · 2 adults

Available Rooms

Loft - Photo 1
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Loft - Photo 4
Loft - Photo 5
Loft - Photo 6
Loft - Photo 7
Loft - Photo 8
1/8

Loft

1 King Bed and 1 Double Sofa Bed646-sq-foot individually furnished room, furnished balcony with courtyard views Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Laptop-compatible safe, single sofa bed, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

60 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomSofa bed

Loft

Non-refundable
Room Only
20% OFF$101.39

$81.11

Includes taxes & fees
Suite - Photo 1
Suite - Photo 2
Suite - Photo 3
Suite - Photo 4
Suite - Photo 5
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Suite - Photo 7
1/7

Suite

1 King Bed861-sq-foot individually furnished room, furnished balcony with garden views Layout - Bedroom Internet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Day bed, laptop-compatible safe, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

80 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Suite

Non-refundable
Room Only
20% OFF$148.35

$118.68

Includes taxes & fees
Deluxe Room - Photo 1
Deluxe Room - Photo 2
Deluxe Room - Photo 3
Deluxe Room - Photo 4
Deluxe Room - Photo 5
Deluxe Room - Photo 6
Deluxe Room - Photo 7
Deluxe Room - Photo 8
Deluxe Room - Photo 9
Deluxe Room - Photo 10
Deluxe Room - Photo 11
Deluxe Room - Photo 12
Deluxe Room - Photo 13
1/13

Deluxe Room

1 King Bed and 1 Double Sofa Bed646-sq-foot individually furnished room, furnished balcony with city and garden views Layout - Dining area and sitting areaInternet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Day bed, laptop-compatible safe, and iron/ironing boardComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

60 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Deluxe Room

Non-refundable
Room Only
20% OFF$85.74

$68.59

Includes taxes & fees

Deluxe Room

Non-refundable
Breakfast Included
20% OFF$128.69

$102.95

Includes taxes & fees
Standard Room - Photo 1
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Standard Room - Photo 4
Standard Room - Photo 5
Standard Room - Photo 6
Standard Room - Photo 7
Standard Room - Photo 8
1/8

Standard Room

1 King Bed269 sq feet Internet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

25 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Standard Room

Non-refundable
Room Only
20% OFF$70.1

$56.08

Includes taxes & fees

Standard Room

Non-refundable
Breakfast Included
20% OFF$113.03

$90.42

Includes taxes & fees
Standard Double Room - Photo 1
Standard Double Room - Photo 2
Standard Double Room - Photo 3
Standard Double Room - Photo 4
Standard Double Room - Photo 5
Standard Double Room - Photo 6
Standard Double Room - Photo 7
1/7

Standard Double Room

2 Double Beds269 sq feet Internet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

25 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Standard Double Room

Non-refundable
Room Only
20% OFF$70.1

$56.08

Includes taxes & fees

Standard Double Room

Non-refundable
Breakfast Included
20% OFF$113.03

$90.42

Includes taxes & fees
Deluxe Double Room - Photo 1
Deluxe Double Room - Photo 2
Deluxe Double Room - Photo 3
Deluxe Double Room - Photo 4
Deluxe Double Room - Photo 5
1/5

Deluxe Double Room

2 Queen BedsFurnished balcony with garden viewsInternet - Free WiFi Entertainment - 40-inch Smart TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and phoneComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
ShowerTVTelephoneHair dryerPrivate bathroomRoom service (limited hours)

Deluxe Double Room

Non-refundable
Room Only
20% OFF$93.56

$74.85

Includes taxes & fees

Deluxe Double Room

Non-refundable
Breakfast Included
20% OFF$136.5

$109.2

Includes taxes & fees

Guest Reviews

7.8
Very Good139 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly service.

Categories

Cleanliness6.9
Service8.3
Location8.9
Room Quality6.8
Amenities7.4
Value for Money7.8
Food and Beverage8.4
Overall Experience7.8

Select topics to read reviews

M
Marcos
Verified booking
Standard Room
Stayed in Jan 3, 2025

"Hotel needs improvements."

4.0

We stayed for over a week. First room given was horrible and too noisy. After changing it was better. Breakfast very simple and with no variety. Last 2 days the drain in the bathroom was very stinky. Poor maintenance as the shower leaked every time we used it. For sure not coming back.

Helpful?
C
Chris
Verified booking
partner
Standard Room
Stayed in Jan 3, 2025

"Good"

2.0

Horrible overall

Helpful?
J
Joey
Verified booking
Standard Room
Stayed in Jan 2, 2025

"Good"

2.0

Property is very poorly maintained. Our room was filthy and below the standard of other hotels. My partner and I have stayed in plenty of hotels and this was the worst. The floors were dirty, there was mold and mildew throughout the room. The mirrors were unwashed, the curtains and bed sheet was stained, the toilet did not flush properly, and the sink sprayed water. Additionally the bed did not have a blanket, just a sheet and the shower shelf was broken (just hanging off the wall)

Helpful?
P
Paul
Verified booking
Standard Room
Stayed in Dec 30, 2024

"Exceptional"

10.0

Very comfortable w huge living room. Close to everything

Helpful?
X
Xavier
Verified booking
partner
Standard Room
Stayed in Dec 28, 2024

"Exceptional"

10.0

The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.

Helpful?
I
Irma
Verified booking
Standard Room
Stayed in Dec 27, 2024

"Exceptional"

10.0

Friendly and clean

Helpful?
E
Eddye
Verified booking
family
Standard Room
Stayed in Dec 22, 2024

"Exceptional"

10.0

Nos quedamos 3 noches en este hotel y todo estuvo expectacular !!! Excelente hubicacion y super seguro. El rooftop bello y el servicio expectqcular. Altamente recomendado !!!

Helpful?
B
Brian Wade
Verified booking
partner
Standard Room
Stayed in Dec 18, 2024

"Excellent"

8.0

Convenient location, within walking distance to beach, dining, shopping and the ferry.

Helpful?
M
maria
Verified booking
partner
Standard Room
Stayed in Dec 14, 2024

"Exceptional"

10.0

Me gustó que está muy cerca todo pero no me gustó que no limpian bien los cuartos

Helpful?
J
Juan
Verified booking
family
Standard Room
Stayed in Dec 11, 2024

"Excellent"

8.0

We liked the Rooftop, pool and bar, the toilet paper holder was loose, water spilled to the bed area, the exterior floor is slippery, personnel is not very helpful. They have only 1 ironing machine for all guests. Good Plus - Fifth Avenue is very close.

Helpful?