GHL Collection Armería Real Hotel

Just checked in, no welcome, no information given. 1st room dirty, 2nd room not much better. Renaldo did not communicate at all. Currently sitting looking for new hotel to book. Poor poor also hotel did not respond to numerous messages re: airport transfer

Let some start off by saying the hotel is beautiful and most of the staff is extremely friendly. My room was a nice size and had everything I needed. The rain shower was awesome. It had amazing pressure and was the best feature in my room hands down. The continental breakfast was delicious, they provided a great assortment of fresh fruits along with cooked foods like scrambled eggs, fried plantains and sausage, just to name a few. The only reason for the 4 star rating is due to their guest policy. If you have a guest that does not reside at the hotel, they are not allowed to enter your room. You must visit in the outdoor atrium. The staff stated the reason for this policy is due to the high level of prostitution and sex trafficking in the country so they are doing their part to help fight against that. I do understand the rule, however, I think it’s silly to implement it at 12 noon when my best friend and her niece came over due to a power outage in the area that affected the home they were staying in. This is the only thing I would encourage them to review and make a change.

It was great experience the staff was very helpful in getting you a taxi lots of great recommendation for a restaurant if you really want to see Columbia staying at a hotel like this is really recommended so much to see so much to do

The property was a long hot walk from the clock tower but only a few blocks from the Getsemani murals, lively streets and restaurants. We had a duplex that was worn and smelled a little of old water. For some reason we had no phone in our 1st room. Water dripped from the light fixture into the bed the first night. The light fixtured flickered and looked like a small flame. We were moved to and upgraded duplex eventhough the staff was suggesting it just for the night. The sheets in the new room had to be changed right away. About three days later during a rain storm, water began to leak into the new room onto the bed, floor, near light fixture and in corner. We were moved to a smaller duplex. Downgraded. There was writing on the bathroom wall, the bed covers were dirty and the plumbing was leaking. Expedia gave us a couple hundred back to change hotel for our last 2 days. We had to add our own money to get a decent hotel. Not the best experience. And on our way out the staff tried to claim we ate from the mini bar but dropped it with our protest. One other thing tried to pay for 3 lemonado de cocos on day 2. Their card reader in the rooftop bar wasn't working so by the time we left the price changed. So pay right away if you can. The staff had no attitudes and tried THEIR best well except the last lady at the front desk who gave no eye contact and seemed mad when we left early. But the whole time NO APOLOGY. Not one.

I love the spa service!

The air conditioning of our room wasn’t working well.

This hotel was better than I’d even hoped! Our duplex room had 2 washrooms, which was an extremely pleasant surprise. The property is clean, the food is delicious, the breakfast well-stocked with plenty of variety, and the staff are amazing. They are incredibly friendly and go out of their way to help. There are some odd things about the property (elevator is a little finnicky, keycard didn’t always work the first time, some lights wouldn’t turn on), but nothing that impacted the quality of our stay at all. It can get a little loud with party buses driving by at night, so consider bringing earplugs. I’d highly recommend this property, and would stay again if I went back to Cartagena!

Great place really close to good neighborhoods for shopping

My stay was for a week and I appreciated the staff who recognized me and made me feel appreciated. The breakfast included was lovely and the pool bar staff very friendly and agreeable. The location is great for getting around Cartagena for shopping or going to see attractions.

The hotel was clean and in very good location and set around a nice courtyard which is why I give it 3 stars. However, I would never have booked this hotel if it had been clear that I would get a dark room with no window which I did not like at all, I told the front desk twice that I did not like the room but nobody seemed to care. I was not even given chance to upgrade (I don't think i should have had to upgrade to get a window, it was not a cheap hotel) I did not find the staff at all friendly, especially at front desk. On my last day, I could not believe when the room maid walked in and was going to start cleaning the room although I was still getting dressed and ready! This was over an hour before check out time. I would not book this hotel again, I think there are many better options at lower prices and with friendlier staff.