Comfort Inn Goshen

Location was favorable.

Poor service with an attitude when asking for additional bedding. No bedding was provided for the pull out sofa. Pool access was locked. Employee displayed a small attitude as if we were disturbing him to unlock the pool for us to use. Also, pool had no towels to dry off after using. When we asked the front desk attendant, got attitude about asking for towels. Breakfast had no bagels, ran out of pancake mix, no fresh fruit, no tea bags to have hot tea and ran out of milk. 2nd floor, floor we stayed on always had the odor of Marijuana. Room window shade was broken (unable to roll up) so we could not have any sunshine in the room. Lastly, we were put in a room with NO smoke detector !!!. Smoke detector mounting box and exposed wires were present but NO smoke detector anywhere in the room. This violated Indiana State Fire Code !! When I informed the front desk the attendant kept saying "it broke". He did not understand that the detector was not present. No offer to stay in another room. Again, Indiana State Fire Codes require the smoke detector to be in each room.

Breakfast and location.

Constant smell of smoking on our level. Smoke detector above the had been removed. Toilet stool lid was broken.

It was clean.

The beds are horrible and the ac didn’t work so it was HOT in our room. Lots of noise in the hallways.

Had to wait 20 min at front desk to check in. The hotel seemed to have several folks living there. That were rowdy and made my wife and child feel uncomfortable.

Only interaction was with one front desk staff but he was friendly.

Room was dirty there was hair from someone shaving all over in the bathroom, and on the bed sheets. Bedding was dirty and stained. Just overall room needed a very deep clean.

Location was OK.

Floors in room were filthy, hot tub water was luke warm, only given 1 towel set per guest. Had to go find front desk person on the 3rd floor after calling the hotel repeatedly with no answer. My wife got hot water in the bathtub but when I went to get in the shower it was not. Front desk guy didn't understand what I was trying to explain and asked to talk to my wife!