Hotel Phoenix

Property is in desperate need of a renovation. The bathroom appears to be about 50 years old. The room had an overwhelming fragrance that smelled like baby powder that made me think they were trying to cover an unpleasant odor. There were food crumbs beside the bed, so the room clearly hadn't been vacuumed. The staff we encountered were friendly and that was the only redeeming quality.

Udoban krevet, ljubazno osoblje, dobar doručak

Was very clean and very quiet

Staff was very friendly

We just checked out of the Phoenix Hotel (Zagreb, Croatia). I don’t actually know where to start when writing about the appalling condition of this hotel & I think our tour operator & the hotel are taking the pi$$ if they believe this place to be acceptable for paying customers. Firstly, the hotel is located around 30 minutes out of Zagreb in an area that looks depressed & with minimal access to other services. The paint is peeling off the exterior & interior of the building. There was mould in the bathrooms & on the ceiling. There is exposed electrical wiring & faulty appliances in many of the rooms, including damaged power outlets. There is a spa/sauna mentioned by our tour operator & on the hotel website but these were not operating/broken down & looked to have been out of service for some time. The hallways were very poorly lit to the point where visibility was difficult. When we arrived at our room we discovered that the door was wide open. It was unable to be closed. Given that the room had been cleaned the hotel staff would definitely have been aware of this. When I alerted the hotel receptionist I was told “There is no other room available!”. A clear security issue in anyones estimation. Eventually another room was located for us at the very top of the hotel which we were given instead. It had only skylights & no air ventilation. The shower was faulty but eventually operated. The furniture was in damaged condition. Most rooms only had wine fridges. The kitchen chef was observed outside smoking & spitting. Her apron was filthy. We didn’t stay for the included dinner as we weren’t sure of the food safety standards of the hotel & were not prepared to take the risk. The rear of the hotel looks like a scene from a Dystopian Science Fiction film or industrial wasteland & is visible to guests on that side of the building as a view. The “positive” reviews of the hotel are clearly written by sock puppet accounts or associates of the hotel in order to inflate their rating. The remaining reviews are scathing & an accurate reflection of this dump. The building should be condemned.

Stay away from this hotel. This hotel grade shouldn't be no more than 2 stars. I checked in with a tour group. Unfriendly staff, smelly (curry) room, extremely slow wifi, no remote control for tv ( management decide not to have remote control in the hotel room), room temperature wine cooler instead of regular refrigerator. I just checked in, and 5 more nights in this horrible hotel makes me worried. I might request my tour company for refund or option to stay at different hotel

The hotel staff was friendly, rooms clean. But the breakfast buffet could use a uplift and variety.