Riad Turquoise

Shower head was broken until the last day before i left.

Le confort

Rien

Very different from all the places ive stayed at. There is a musty smell where we had our massage and at around the dining area. It is kind of difficult to find the place.

Horrifying. I booked 2 rooms. Each had beds to sleep 4. The guy who checked us in was yelling at us as we showed up with 4 people in one room and 3 in another. My original booking said 2 for one room and he would not budge. He seemed to be stuck on the head count. He charged us for 2 more people after much negotiating (I was called a bad woman at one point) even though the small print said 4 per room. At one point he locked us in the Riad and kept us hostage and would not let us leave until we paid for the other 2 people. He kept saying "not my problem, not my problem". As a group of women we felt very unsafe. At breakfast, we were given white bread and jam. That's it. When we asked if there was anything else for breakfast, the lady lost her temper and started yelling at us. We are not sure what the issue was here. We were nothing less than polite Canadians. Since this stop we continued our journey to other riads in Morocco and the hospitality was nothing less than amazing.

If I could give this property a less than zero rating and the staff and service a less than zero rating, that is exactly what I would give it. I travel extensively and this was one if not the worst experience I’ve ever had at a hotel. The male manager at one point actually locked the door from the inside to prevent us from leaving. I stayed on my own with no issues other than the property is ill maintained and not at all like the pictures which are a misrepresentation of the actual disarray of the property. The tub that is featured in pictures had green algae? Fungus? Growing inside. Absolutely disgusting. The seat next to it had bird poop dried on it so clearly not useable. When my female friends arrived the male manager became hostile, angry and threatening us with calling the police for having too many people in the room. However, the website clearly states that you can have up to four people in the room.. we left two days before our booking was to expire and one of our friends actually left Morocco early just due to the stress this entire situation caused us! We were ready to lose money as opposed to stay any days longer. WARNING - DO NOT STAY AT THIS PROPERTY- one of the WORST places I’ve ever stayed at! I will also add that the female stuff that’s responsible for setting out breakfast started to yell at my friends because they asked if they could have fruit with the breakfast meal absolutely unnecessary. Staff there are clearly agitated not really sure why

Place was clean and very convenient.

We very much enjoyed our stay at Riad Turquoise and especially the staff there. We had recently stayed at a similarly priced Riad and Turquoise far exceeded that stay. Everything was clean and well-appointed and breakfast was great.

The only downside was the hot tub on the rooftop was not functioning.

The housekeeper, Elam, was there when we arrived, and was very cordial. She recommended some things to do around Marrakech that were very helpful. The proprieteur was there later in the evening and was very genial and kind. He took paiement in cash, which was fine, and easy for us. The rooms were clean, comfortable and quiet. The breakfast is small but enjoyable, with coffee and tea and bread and local crepes. The riad is easy to access by taxi, and is close to many famous sites. I recommend staying here!

The shower does not have a hook for the faucet, which was inconvenient but it is a small thing, and likely could be easily fixed. There were no other problems!

We had a fantastic stay in Riad Turquoise. Soufiane and all the staff were friendly and welcoming. Soufiane is available to organise trips.The riad is beautiful, calm and safe but still right beside all the excitement. Our 2 rooms were beautiful and cleaned daily with fresh towels. We had a great breakfast every morning and Soufiane got up early on our departure day to make our breakfast before we left for the airport. The location of the riad is amazing. From the riad you can walk to alot of the main tourist attractions. We came back to the riad during the day for little breaks which was great. We absolutely loved our stay in Riad Turquoise and would stay again.

This is a wonderful place. Our host was the most friendly and kind person you could imagine. The rooms were so spacious and clean and the breakfast was delicious. We highly recommend this place.