Schlosspark Mauerbach - Adults only

Was a great stay. Except we were stressed out by the moment we did the check-in with the old blonde lady who did not want to help us with the change in invoice details! We contacted booking and then was possible. I don’t understand why keep people like those in a nice place like that. A good business is knowing how to talk with people, and willing to help!

Old blonde Reception lady was mean! And did not want to help us to change the invoice details, AFTER WE PAID 1400euro! The queen of mean support award goes to the reception lady who managed to make our 3 of 4 days stress level over 1000%. Will not recommend this hotel to my gold club friend ever! Though was very nice, she dis not want to help until we called booking! She even said to booking that we have to pay extra to change invoice details. We’ve been on 20+ hotels in our eurotrip and this was the first place we heared somthing like this.

Very relaxing days

What an incredible place to stay! The hotel and the grounds are beautiful, the pool area is amazing and the spa facilities seemed never ending at first. We were very impressed by the food, a huge spread at breakfast and delicious fruit, smoothies, cakes and other snacks from the Spa bistro. The service at dinner was very good, thank you especially to George who made our dinners relaxed and thoroughly enjoyable.

Only thing is perhaps the vegetarian dishes could be a bit better but we were expecting this coming to Austria. I used the gym but was slightly disappointed there wasn’t a treadmill (although there are beautiful woods nearby to run in).

sehr freundliches Personal tolle Suite

Lovely local area and good spa facilities. Food not brilliant but overall relaxing and exceptionally clean

Schöne Anlage mit netter Saunalandschaft Zimmer sind ordentlich, mit schönem Bad ~Essen gut aber nicht außergewöhnlich. Manchmal gibt es Buffet, manchmal A la carte, je nach Auslastung -Personal war extrem lustlos. Egal ob beim Abendessen, Frühstück, oder in der Saunawelt dauert alles ewig (15 Minuten auf die Bedienung gewartet und dann auch noch unfreundlich). Unfreundlich bzw. emotionslos. Check In war noch am besten. Hier müsste wirklich nachgelegt werden! -Betten eher hart -Holzboden vor den Zimmern und Türen fallen mit einem knall zu somit reißt es einen immer aus dem Schlaf -Hellhörige Zimmer (konnten Nachbarn bei normaler Lautstärke reden hören) -Als Expedia Bucher entgingen uns viele Benefits wie gratis Parken in der Tiefgarage und vor allem die Nutzung der Spa Welt am Abreisetag. Wir mussten hierfür einen Aufpreis von 40€ zahlen, während Direktbucher dies kostenlos erhalten

Excellent spa facilities