The Bear Hotel

We srrived for a two night stay from the moment we arrived all staff where very friendly Room was spotless and really well set out (room 8) Ethan checked us in and gave us some local knowledge to asssit with our visit Charlie the chef was great with my son as he is a fussy eater went above and beyond to cater for him the manager Jacob made our stay hassle free and we will make sure to return to this hotel next year when back to london card show from which is less than 5 min walk from this hotel

This has so much potential. The welcome was lovely, but the first thing we were told, after being given our key was that the battery was dying on the pad, so we would have to tap it 3 times. The room was spacious, with a ridiculous full mini fridge- only alcohol no other space! The toilet roll holder was broken and missing. The bed was very comfortable. The shower, really did not work; there was no power; it would not stay up, kept dropping down - very disappointing. We had breakfast, which was good, but the grapes that were on the table were mouldy. None of the plates from previous guests had been cleared away on 3 tables, leaving us with no choice where to sit.

Lovely boutique pub/ hotel. Perfect location as we were going to Sandown Park Racecourse. Friendly staff. Food yummy. Great find.

All was good except I waited 5 minutes to get into car park on arrival and there was no butter at breakfast only margarine!

Very nicely equipped and comfortable room. Staff were very helpful and courteous. Very convenient for Hampton Court Palace.

Lovely staff, lovely room but total utter disaster of a stay!!! I’ve travelled ALOT! This has to be the worst room EVER!!!! What seemed like right on top of a karaoke bar! I had earplugs but you could still feel the base thumping through the floor until midnight! I may aswell have gone down stairs & tried to sleep on the dance floor!!!

Staff and food excellent room clean and tidy good position in the high

All the staff were friendly, the room was comfortable but looked a little tired. A couple of the lights were fiddly to switch on and even with all lights on the room it was a little gloomy as the curtains needed to be kept drawn for privacy as the room looked directly out onto the road junction where cars where stopped at the traffic lights outside. As expected in an older property floors were uneven and creaky, but that meant early departures/late arrivals were rather noisy. Nice toiletries and refreshments provided. Very hot at night unless you remembered to adjust the air-con unit. Parking space was a bonus.

Disappointed

I stayed in some of the very best hotels as those for them or budget minded, and I would say this was good value and quality.