Arzo Hotel Manila

Very friendly and interesting people to meet. Good customer service and nice place to relaks.

We paid 14$ for the room that looks like basement, and must deposit 2000 Peso (35 USD), which in the app only written the deposit should be 15$. The room has bad air smell. The AC is so dirty. The room wall is always wet (good luck for the bronchitist traveler). The basic amenities (soap & shampoo) are bad, no water heater, no hairdryer. The bed is so old and pain on my ass. There is also such "scam" policy about things inside the room if we break it. l The room door also cannot be closed properly, and if we push it harder we could break it, which they gonna ask us to pay for it. There was a tray of foods and soups near our room and no one picked it up since the morning, made it bad smell near our room. update : on the 2nd day the toilet clogged. when i reported this, the receptionist was too busy playing her cellphone, and had to recall twice and wait for 1 hour until the HK guy came to fix it. perfect !!! everything is broken about this hotel During the trip, we came to Cambodia, Vietnam, and some other less advance country than Philippine, funny enough they serve us better. And even with 14$, we got better hotel and service in more expensive country such Singapore. So as comparison, even comparing with less modern country, or in more modern country, the quality and service in this hotel is really not acceptable. This hotel is the worst during our asia journey.

Staff were very friendly, hospitable and welcoming, location was strategic for those who prefer to walk to the nearby attractions. The ambience was actually good, felt safe too with security outside

Room wasn't in the best condition, dated. There's a certain smell that couldn't be rid off but got used to it. And hygiene wise can be improved greatly, saw some cockroaches.

clean

nothing

As usual, Filipinos are friendly and their service is always great, the rooms are a little underwhelming , but the cost is cheap, and the rooms are clean, maybe just a bit outdated, or old. But other than that everything was amazing.

The rooms were a but outdated and old, and water would drip from one of the lights on the cieling...

Food in the in house resturant was okay and affordable. We were allowed to check in at 1pm which is good since we travelled from the province.

Didn't expect the room to be so different in actual versus photos available oonline.

I really enjoy staying with this hotel I have been using it for the past 7 years my first stop always when I travel to Manila I always look forward to check in everything is available when you need it.

The bathroom needed attention