Holiday Inn Express Chongqing Guanyinqiao by IHG

It was a terrible experience. - There were renovation/construction hammering noises which started early every morning at 7.30am when we were there. When I made a complaint to the front desk, they mentioned that the construction work should start at 9am instead- which I still find to be completely inappropriate for a hotel. No information was provided by the hotel nor booking.com (the booking platform) of the fact that there was going to be renovation works. If it was an honest mistake of miscommunication with the contractors, that is forgivable but given that it occurred every morning, I believe that staff of the hotel did not truly care about the comfort of guests. - There is a clear misrepresentation by the hotel during our stay there. The pictures showed that clearly there was a gym and swimming pool. However during our stay, the gym and pool was not "officially opened" and hence we were unable to use it. We felt quite cheated and when we conveyed our thoughts to the front desk, they did not even attempt to do provide an explanation nor suggest a compensation. - The hotel reeked of cigarette smoke everywhere. Despite common areas and some rooms being designated as non-smoking, some guests were seen smoking even at the reception area and lifts. There was absolutely no effort made at all by hotel staff to tell guests to abide by the rules. - While I understand that we are in China, we opted to stay at an international-branded hotel, thinking that staff would be able to speak some simple English. None of them that we met (even all of front desk staff) spoke a single word of English. Hence, I would advice those who do not speak Mandarin to avoid this hotel. If this is the standard to expect of the IHG brand of hotels, I will definitely avoid in the future, even in other parts of the world.

Breakfast was good

There was a strong stench of cigarette smoke in the lobby and in the rooms even though we chose three non-smoking rooms. Other than that, the rooms were clean. We booked the hotel because it came with a gym and pool facilities. However, we were dismayed to find out that they were taken over by another operator and guests were unable to use them. This should have been reflected on Booking.com clearly. There was also renovation happening right above our rooms for 3 consecutive days in the early morning (from 7.30am to 10am). This is despite feedback to reception that the contractor should start work at least after breakfast service is over, when most guests have woken up. Also, guests were not informed that there was going to be renovation, prior to the booking. Again, Booking.com should have made this clear on its website.

Clean room with friendly staff, but the location is bit far away from subway station. Take more than 10 minutes to reach the hotel.

Warm service ,the room are very tidy and clean.It’s perfect for travel or business trip

nothing

The breakfast is very good The front desk is also a warm breakfast. Coffee soybean milk is also very close to the subway stationsolbe 品 180 ver to the S ubway stationTnebneaktastis yery gooo netrontcegsisalsola warm breakfast Coffee sovbean milk is also very close to the subway stationThe breakfast tsvery good Themonticleshisg1s0a warm breakfast. Coffee soybean mik is also very close to the subway stationThe breakfast is very good. mnenront6rslht6alg0owarm breakfast. Cofteesaybean milk is alsovenycloseto ihe subwaystatronThe breakfast is very good. The front desk is also a warm breakfast. Coffee soybean milk is also very alose to tne subwaystationThe breakfast is very good. warm breakfast, Coffee soybean milk is also very close to the subway stationTine breaktastisvery good Tnefront dlesle15a1soa wannbrea大的stmofiee soybean milk is also very close to tne subway stationThe breakfast is very good Thefrontides515as03 soybean milk is also very cosetothesubsay/statanThe breakfast is very good. inefrontdleshetsaisoa warm breakfast. Coffeg soybean milk is also very dlose to tne subwawstationTinelbreakfastis very gogg Tnetrontdesss als0 g warm breakfast. Coffee soybean milk is also very CosetotnesulbtarystatiomThe oreakfest ts vemy gooc The frant desk is also a warm breakfast. Coffee soybean milk is also very close to the subway stationThe breakfast is very good The front deskis also a warm breakfast. Coffee soybeanmilk1salso very close to tne subwyaystationThe breakfast is very good. The front desk is also a warm breakfast. Coffee soybean milkisaso very Cose totnesllbwualstationThe breaktast is yery good netomtidasstsesola warm breakfast. Coffee sovbean milk is also very close to the subway stationThe breakfast is very good. The front desk is also a warm breakfast. Coffee soybean milk is also very close to the subway stationThe breakfast is very good The Fromtidesslsa1so. warm breakfast.

好的

the staff were amazing and the breakfast was excellent. Clean rooms.

Booking.com messed up AGAIN by providing yet another incorrect address for the hotel. This happens VERY often with Booking.com in China. This amongst other negligences on their part is why I will not be using this APP again. This review probably won’t get published, but if it does, I highly recommend this hotel.

Das Personal konnte kein English. Das einzige gute war das Frühstück.

Restaurants a proximités ainsi qu'un grand centre commercial. A 30 minutes de l'aeroport.