Renaissance Huizhou Hotel

Booked 2 x Club Rooms and received an upgrade to larger sized rooms as required baby cribs. Room 4803 is a corner and has an absolutely amazing view as almost 180degree of windows. Club lounge is huge and good value for money. Buffet breakfast is extensive. Only slight let down is the bar area, it's in the lobby lounge although the views make up for the lack of ambience. The reception staff on 29th floor are excellent as are the concierge/door staff on the ground floor. Overall an excellent hotel with great swing pool and gym facilities. Exceptionally clean.

Great location and nice weekend getaway, relaxed and very pleasant

Stayed on the Club Level this time 46th Floor. The Afternoon Tea Time & Evening Happy Hour on the 47th floor are nice as well as the views from this level. However, Breakfast Buffet is much better on the 29th floor. The Japanese Restaurant is kinda overrated. Steak wasn't so good. I said 4 times I wanted Well Done (I have issues eating medium well in China) They kept bringing my steak back medium rare. I sent it back 4 times saying well done and the waitress repeated yes yes I know well done. I finally got fed up and asked for my bill. The waitress wait you have two more coursed left. I said just keep them I'll take them bill.

I had a very pleasant stay there. Staffs are very nice. Will definitely come back next time we visit Huizhou

The Good: Views from the higher floors are amazing. Rooms were always clean. Happy Hour is a good value. The Bad: Left a personal item (Gift from a friend) on the windowsill when I left for work. Came back and my item was gone. Housekeeping had thrown it away and they could not retrieve it. What happened to don't touch the customers stuff!! Be prepared to not get exactly what what you order from room service. Stayed there for a week and ordered room service everyday. Every time I would get a callback after 10-15 minutes saying they were out of an item I had ordered (Rib Eye, Hot Dogs, Sliders, Ice Cream, Cheesecake, ....) I even had them repeat the order back to me and on two separate occasions they forgot items. 1st occasion forgot the prawn tempura and gave me an empty salt shaker, 2nd occasion forgot my drink and AGAIN gave me an empty salt shaker.

There is one complaint. I hid a something in my clothes drawer that was "found" by the cleaning staff. Meaning that they went through my personal items when cleaning the room. This was quite disturbing. It was a large coffee mug that I wanted to use for drinking tea. They did not supply them, so I borrowed one from the breakfast area to use during my stay. The first time, I just left it out after using and they removed it the next morning. OK. Fine. The next day, I hid it under my clothing in a drawer. They found it and took it away. Why are they going through my personal things?! Should I have borrowed it? Why not, I am not stealing it. just using it.

Very nice hotel. Rooms were spacious and modern. The view of the river was great. It is a bit of a hike (over a bridge) to get to the West Lake and outdoor shopping mall. The service spoke adequate English for me. The restaurants and buffets were decent in the hotel.

The staff is extremely friendly and helpful, the front desk staff noticed the remark on hotels.com and prepared a little surprise for my best friend's birthday! Room with best view overlooking Xihu yet the soundproof is excellent. The pillow can be better tho. I would recommend it to anyone who plan to visit Huizhou.

Stayed here three times now. Great hotel as far as modernness, cleanliness, service. I did have an issue where they forgot my wakeup call on the morning i was leaving. the Manager was very apologetic. Dinner buffet is quite pricey but the last two times I stayed, the food was marvelous. This time it was not so much. They have you captivated as all city restaurants are a cab ride away. So the dinner buffet is an easy choice, just plan on spending a little extra to eat there.

Well, the hardwares is one of the best in the region. Staff attitudes were sub-standard, in particular the staff at ground floor lobby. I arrived the side road with my car but nobody greet me nor direct me to the lobby, which I did not know where it is. Then no body take care my luggages when they were chatting at the counter.