Siamton Inn- A Cygnett Collection

The rooms all had dampness and the strong smell of dampness - no matter which room they offered. I refused to stay and was not awarded even a partial refund. I refused to stay in those conditions.

Rooms smelled like urine and cigarettes.

Overall it was a good experience with a clean hotel and staff is friendly.

the bed given was terrible and there was no extra charging point to charge your appliances, no bucket in the washroom. Washroom was dirty and not maintained at all, so won’t recommend people to stay there. not worth the price at all for such a small room and no amenities.

No fridge Service man bad

The room, the shower, the efficient lifts, courteous door staff, the breakfast and the very efficient laundry service. Breakfast was essentially self service, but with some very helpful staff to assist with coffee, tea etc.

The very main road at the front of the hotel, reverts to one way traffic at different times of the day and evening. This can and in fact does cause issues with the likes of Uber. Our room safe didn't work from day 1,despite being reported within 2 minutes of arrival. Service in the restaurant Shiraz 56 was painfully slow. Polite, smiling, but painfully slow. On arrival, my room was smelling strongly of cigarette smoke, even though this is a No Smoking hotel. With the use of the AC, this improved, gradually.

The staff very courteous and helpful. But for this price expected complimentary breakfast. Good location with central access to public transport. Overall good stay, 👍

Housekeeping and other staff is friendly and helpful. Our room was immediately available upon arrival.

Rooms have not been maintained. I have stayed here multiple times since 2012 because the location is convenient for my purpose. It was nice when it was new and called Tulip Inn. Since then it has changed hands multiple times and rooms and facilities have not been kept up. The breakfast buffet ran out of most items by the time we got there 30 mins before closing and on all 4 days. Finally the woman at the front desk who checked us in and out is not welcoming. She just enforces policy and lacks customer service. Not just with us but all guests. She told us there will be extra charges for our 12 yr old son. I agreed even though I clearly made the booking for 2 adults and 1 child through booking.com. Next time I will stay somewhere else.