Holiday Inn Express & Suites Belle Vernon by IHG

Everything

Fire alarm happened last night 2am and everyone had to be out and stayed in the lobby. My son has a soccer tryout and didn’t get enough sleep. Bad experience

Over all experience was okay. Front desk women were very friendly and helpful. Downside front desk girl was smoking weed outside the side door of the hotel.

We checked in and were given a room. When we opened the door, the beds were unmade, there were beer bottles all over, and questionable stains on the bathroom floor. We returned to the front desk and the annoyed attendent gave us a new room, complaining that the first one should have been cleaned. She also let us know that there was a couple staying in a room that was supposed to be unoccupied and that she might have to call the police. Not very reassuring. The following morning we went to breakfast (one of the perks is that it's included). However, the only food available was yogurt, cereal, and bagels. The pancake machine was empty and there was a sign on the serving dishes reading, "No meat until truck comes". Disappointing. But even more of a disappointment was returning to our room after a long day and finding that it hadn't been cleaned. Our daughter just moved to the area. This was our second stay at this hotel. We will not return. No apologies for our inconvenience... no refund for our breakfast... simply a complete lack of customer service.

Night time front desk staff was phenomenal, very nice! Housekeeping prior to us arriving didn’t clean the drawers or refrigerator out, had to Throw away food and drink and plastic silverware, and didn’t dust or wipe down any desk/tables, otherwise great stay! Beds are comfortable but comforter was thin and ripped, could stand to have some thicker and not ripped blankets

My dad and I stayed for 2 nights. It was clean. Breakfast was great, pool was heated and staff was very friendly and helpful. I would gladly stay there again.

We booked a king room weeks ago. When we got there they gave us our room keys and when we went up it was not a king room. Went back down and the lady said its all they had left and there was not an unsold out hotel for over 50 miles. We were not the only ones they were giving the run arround to. Would not recommend if its a busy time. It was mediocre at best.

Easy access to interstate and lots of choices for restaurants. Nice and clean with comfortable beds.

A 'meh' property. No great glaring badness, just not very appealing. I was rewarded with an ice machine in the corridor which sounded like demolition taking place. They did have a breakfast which was maybe a bit above average, at least when it came to selection.

Hotel was clean; bed fairly comfortable. Breakfast was decent. We stayed on the 1st floor and it sounded like a herd of elephants were above us. I slept about an hour the second night bc of this. Don't know if they had a pet or a nervous pacer or kids, but it was impossible to sleep. I didn't call the front desk to move rooms because we were exhausted from dealing with a death in the family and would not have wanted to move everything for our final night.