Smartflats - Central Antwerp

Pictures from site don't reflect the reality, as the flats layouts and decoration are completely different from one to another. We have been waken up at 6:15, 6 days a week with noise from building site in front of the flat, until 17:00. I rose the issue to Smartflat who change the flat with another one 1 week later. Heating system had got issues, no hair dryer (supplied later), no baby seat, no dark curtains, not enough dishes and kitchenware. The sofa, chairs and furnitures are dull and worn, not comfortable. The main gate had got issue and we couldn't come in for 30min, waiting outside in the cold. I asked Smartflat to get an invoice and they told me to contact Expedia...

The pros: - The size of the apartment, the windows. - The proximity to the train station - Apartment heats very quickly - Kitchen hob was electric conduction and worked well. - The key collection was simple. The cons: - The lift - it seems to be shared with Five Guys, the stench was horrendous - The amenities for the kitchen - cheap Ikea items, mismatched wine glasses, a poor array of knives for cooking. - Furnishing that have been worn out with use and dirty. - A shower that lacks a decent flow - Building site opposite with flood lights shining in day and night - Curtains that do not meet and leave substantial gaps. - Noise from sirens, window glazing and seals were poor. - The bed was ridiculously soft. - Check in was fiddly, no light externally to see what numbers youre pressing in the dark. The lift buttons are slow and entering passcodes failed a few times. Overall, I was unimpressed. It could be an amazing space and for the price, I would have expected a lot better.

The room itself is fair But how dare there are no one telling the truth that there us a building site beside , and started to work at 6 am No way to stay until the tower settled

The location is excellent. However, the property condition is very poor. The photographs used to sell this property are incredibly misleading. It is not in the condition that they lead you to believe. The entire apartment needs gutting and re-doing. The kitchen was poorly equipped. The bathroom drains smell. We were not provided with the correct number of towels and lamps did not work. Communication with Smartflats was poor. The apartments are above Five Guys and they use the lift to transport the fat and rubbish throughout the day. The smell is revolting and this filters into the apartments. We also found puddles of fat on the floor of the lifts on occasions. The fire doors were always left open whenever we left and arrived at the property. Sadly I cannot recommend this apartment.

Perfect location, right next to Central Station and 20 min walk to all major attractions...everything was perfect, very spacious!!! Large apartment with great view...management communicated check in superbly, we had a little trouble finding it.,. It is directly above Five Guys..

It all looked great on paper: large apartment, plenty of light, close to the station. And all of that was correct. However, there was a list of problems that spoiled our stay: - dirty, smelly entrance hall and elevator (the burger chain next door moves their rubbish through the lift at night and doesn’t clean up after themselves) - huge construction project starts the day noisily at 7am until 6pm - extractor fans on roof of adjacent building turn on noisily at midnight (right through the wall of the bedroom) - WiFi did not work at all until day 4 (of 5), and only then in the kitchen (the problem was reported the evening we checked in) - no bedside light on one side of the bed and no light switch accessible from that side of the room - a single pillow each the thickness of a cheap Belgian waffle (want an extra? That’ll be €10, please) The flat is rather tired looking. At least they provided a mousetrap and earplugs. Do yourself a favour - spend a little more and stay elsewhere.

Good location to Central Rail Station and to restaurants, cafes and bars. However property is located across the road from the Antwerp Tower construction site so very noisy and dusty from early in the morning. In addition construction work on the road outside added to the noise. There was no warning from the property or Expedia about this disruption. TV had a dreadful blizzard like picture; lighting for reading in the evening was non existent; Impossible to close dishwasher door so unable to use; Central Heating was on full blast on our arrival and we were unable to get the thermostat to operate. Most disappointing aspect was the inaction by the property managers who did NOT respond to our issues. Would not recommend.

Strong sewer smell, subpar accomodation. No pillowcase, no bedsheets, bad service and sticky, dusty surfaces. DO NOT settle for this!!! Not worth it!

Een hele mooi ruim appartement in het centrum van de stad, helemaal top. Wel 2 minpunten; de lift was niet prettig, er hangt een rioollucht (alleen in de lift). Verder is de bank in het appartement wel aan vervanging toe, je voelt de veertjes als je erop gaat zitten. Behalve deze 2 punten was alles prima en compleet.

I was in Antwerp for work and being from the US, wifi was essential in the flat. Once I got there, I could see it wasn't working and that made work impossible. I immediately contacted Smartflats around 11pm at night and didn't hear back until after 12pm the next day. Their response: "Sorry about the internet. We'll give you a 15% discount on your next stay at a Smartflats location." Unbelievable. I told them that wouldn't work for me and had to have internet to get my job done and they said I should be able to connect to another one of the city's remote hot spots. Again, didn't work. Simply put, Smartflats doesn't really get the concept of customer service. The flat was in a great location though. You need to understand it's going to be a bit noisy because you're in the city, but it was a nice place to stay overall, and if the internet (and response) wasn't such a disaster, I'd recommend it to others.