Safestay York Micklegate

On arrival I was welcomed and supported from the moment I walked through the door. Staff treat me well and allowed me to leave my bags. I certainly be returning.

Safestay hostel has a friendly, helpful staff. Its in a good location with supermarkets, shops, cafes, postal mailing center and sights within a 10 minute walk. We stayed in the family room on the 3rd floor. The room was clean and spacious but the bathroom is tiny and the shower water was lukewarm. We did not have any problems with noise at night during our midweek stay. Breakfast was good with a variety of beads, meats, cheese, cereal juice, coffee, tea and yogurt.

Very clean. Polite staff. Comfortable. Good location. Thankyou.

Overall is good. The staff are great. Room is a bit cold but it’s probably coz someone keeps opening it. I had a problem with the shower that I cannot adjust the water right and had to shower in lukewarm water. Breakfast is good.

Everything is fine except the water for the shower wasn't heated so it was freezing cold to bath.

The wash basins in room 3 were so small a person could only wash their hands effectively without getting water all over the floor. When I tried to wash my face I simply could not keep from getting water all over the floot. Everything else was fine modern and clean. I did not use the kitchen at all. I had no need to.

Unable to book in because I was slightly under the influence of alcohol. Meanwhile, the next morning a group were sitting on their entrance steps drinking copious amounts of alcohol!!

While the staff I met with were helpful and lovely, and the dorm setup is generally comfortable, the cleanliness and maintenance is not up to standard, even for a hostel. I stayed two nights, and it’s clear that rooms and bathrooms are not thoroughly cleaned daily, as small piles of trash including leftover food (from someone who had left at least a day before I arrived) were left untouched through at least two cleaning cycles. The soap in the bathroom was empty when I arrived and the toilet roll was not replaced when housekeeping went through. These are small problems compared to the general setup of the bathrooms, however. It’s a tiny plastic cabin without ventilation, and the floor is essentially one level from toilet to shower, meaning the shower water floods the whole bathroom, and the floor is constantly dirty and wet. This is made worse by there only being the cheapest, flimsiest shower curtain. Please, at least add a better barrier on the floor or a shower door. Furthermore, mold is growing on the ceiling and shower curtain from the unventilated moisture and lack of proper cleaning.

Nice 18 th century mansion hostel with great staff but on a street that’s noisy 24 hours a day Very accommodating of Disabled and Lgbt 🏳️‍🌈 people

Good location, friendly staff, could do with little bit better cleaning, great value so recommend staying here :-)