Mercure RJ Nova Iguaçu Hotel

This is a good example of the management not doing their job, in my room it was lovely to have tea making facilities but the kettle leaked and the lid didn't shut, the hair dryer in the bathroom didn't turn on and the door to the balcony didn't make a deal so when there was a storm (3 whilst I was there) the howling wind was almost unbearable (fortunately I had noise cancelling headphones) after there was a storm that kicked out the electricity in the rooms, there was no breakfast on offer (surely you would have a backup on offer) one of the lifts were broken and some of the lights in my room did not work, one of the nights I wanted room service and when I called for it all I got was an answer of 'no speak English' then the phone hung up, surely if you know you have a guest staying that doesn't speak Brazilian Portuguese you would keep someone on staff that speaks or at least understands English at all times, the pool area was nice, the rooms were clean (although pillow cases don't stay on pillows and pillows are old) and very good spread for breakfast, location was horrible but that one is my fault.

Very special thanks to Bruno and Herbert from Reception. I go to the hotel every 15 days and every single time i am well supported by them, in the morning when i arrive and during the stay. The only complaint i have is that the room cleaning wasn't so good this time, but i'm sure they will improve. I will spend the new year here and i am sure its going to be a great vacation.

The hotel is kept in a very clean enviroment, The rooms are clean, well laid out, and comfortable. Everything in the rooms was in an excellent state of maintenance and worked well. Breakfast was great! The staff were all extremely freindly and helpful and made our stay very enjoyable, 5 stars to them!

Stayed here during the olympics and it was everything younwoukd expect from a mervure. Helpful staff, big and clean rooms and modern throughout. Good customer service who were helpful in printing boarding passes etc off gor us and gave us plenty of advice. Be aware that this hotel is in a suburb and is about 40 miles from the centre. We used trains to get to the centre of rio and had to depart from the local station which was full of dodgy characters. The local area is similar. Be very aware of your belongings at all times. People will not think twice about stealing them. I caught several men staring at my husbands back ockets eyeing up their chances of a free phone or wallet. Also suggest that you do not go out in this area alone at night. It isnt safe and one evening a taxi driver even refused to take us there as he thought it was dangerous. If you want a cheap and high quality hotel then this is perfect but make sure you research the local area first.

Clean room, nice staff helps with everything , good swimming pool !!!

We'll the biggest reason why I like mercury nova Iguacu its because it's close to my family & the peaple that work ove.r there ththey're well trained,they have what I love it: they have a great customer service.

I had a good stay except discrepancy ( charged for 4 nights instead of two plus they charged for breakfast which is supposed to be free per hotel.com advertisement + great last minute deal i got )in what i have book for, through hotel.com and at hotel they have different booking rate. I inquire and showed my booking to the receptionist at 3:30 Am cuz my flight was delay from Panama, she was not happy at first then ask my credit card. which i had to give her despite telling her that booking made out through hotel.com I didn't inquire, resist, pay attention but i wrote a letter to the Manager but didn't get a response yet also sent an email to hotel.com customer service. for the tourists FYI its not easy to get there especially if you are with kids its way far from GIG airport and its more than 35 minutes drive by Taxi when there is no traffic. Good thing Luiz Fernando & Daniela speaks good English and they will assist you very well. Continental Breakfast is good.but remember they charge 35 per person. (i have stayed in many hotels in Rio, all offers free breakfast, but every hotel has their own policy though.) Mercure has nice rooms though.

The hotel staff were very helpful and attentive to anything I needed. The rooms were great nice and clean. Beautiful view in my room. I would definitely come stay here again ;)

I stayed only one night. My room was dirty and asked to be moved to another room. It was way too far from the airport, from the city centre, from the carnival and from the beaches. I did not like the neighbourhood. It was not appropriate for my holiday hence I moved.

I came to Rio for Carnaval and this hotel was part of the package. I liked the hotel very much but wish that I had chosen one closer to Rio de Janeiro. The front desk personnel were very helpful and made it easy for me to get around.