Palais Faraj Suites & Spa

The hotel has a take-you-away feeling and the courtyard is beautiful and relaxing, even in the rain. The staff is welcoming and accommodating. We had a lovely room, which was modern yet felt like a luxurious palace too. The shower was great; however, one morning we did not have hot water. We had dinner at the restaurant one night, which was just ok. They do have liquor license but the wine choices were all very average. The breakfasts were great and had a lovely view over the city.

The Palais Faraj was kind of a letdown. Our initial impression was great. We went for drinks at the bar and the lobby staff was excellent showing us where to go and even getting us an elevator. The first impression in the bar was also fantastic. We were seated immediately, and the head bartender was punctual in taking our order. That is when it ended. The head bartender seemed to forget we were there. We ordered another round and some food from one of the other staff members and it never came, despite the order being repeated by the staff member 3 times. It is possible there was ordering or translation barrier with the staff, which the head bartender could have easily resolved by actually coming by our table, but he seemed more interested in talking with his friends than giving us the time of day. I eventually got up, corralled the head bartender to pay my bill, told him it was the worst service I had thus far in Morocco, and left (and yes, it was the worst service in Morocco because it was excellent everywhere else I went).

Arrived from Oberoi Marrakesh, and what a let down! A "5 star hotel", the lamp and the lights were all difficult to control with multiple switches to go back and forth that were not explained during our intoduction. The television was difficult, almost impossible to manoeuvre with 2 remotes, several channels missing. The shower was small with water spilling out on to the middle of the closet area, the service was sub par at best and the staff less than courteous compared to the other at Marrakesh, the property was close to the Medina so that was a plus. We did not bother with room service. Overall disappointing, we were certainly hoping for a better experience for what we paid for!

Room was good, and the design

I had to climb 2 story by stairs to reach my room. No elevator.

This hotel was an absolute disappointment from start to current. I am writing this during my stay as I am absolutely fuming. After a long 8hr drive to Fes we checked into this “5 star” hotel. Our prepaid, pre booked, non refundable room was somehow not available and we stayed in a temporary room for the night. We asked for a glass with ice for some sparkling water we brought along with us but this was not available as all restaurants were closed. I was puzzled to say the least, as many hotels offer ice at any given time (e.g. Rove hotel downtown Dubai 3 stars). I then called the front desk for in-room dining but this service is not available 24/7 (“5 stars”). The next day we were offered the room we booked and as soon as we moved in (2pm) I requested an extra luggage rack and bin for the bathroom as one was not provided. I have yet to receive both items, asked twice on the phone and once in person. It is now 9:15pm. The room also did not have a menu for in-room dining so I called them up and they offered to send down a menu. 20 mins later and I find myself going up to collect a menu myself. I am so devastated, so appalled at the poor service!!!! This is an absolute gem of a hotel, so thoughtfully designed and preserved, yet so poorly treated. The F&B manager Amin is the only reason I did not lose it at the front desk who told me my luggage rack and bin had been sent (I’m writing this in the courtyard outside), so I go back and check the room once more only to not find the items. I suggest not leaving trainees without a supervisor because the responses I received are not ones I’d like to share. When I shared my feelings of frustration one of the ladies working the front desk rolled her eyes at me. What a shame and a pity. The staff are not displaying the same excellence as the hotel, and do not match the interior. Do better.

Beautiful property!

One of the best places I’ve visited, the room was so lovely and unique, the service was top notch from start to finish, Brahim and Fatima were marvelous. The food was very delicious, varied menu to choose from, as well as a big breakfast buffet, Ayoub at the restaurant was quite helpful.