Abingdon Lodge Hotel

Nothing

The reception looked like someones junk room. The room was insecure, the key to the bedroom door was like an old shed key, the door outside the bedroom opened out to the back of the building onto dirty steps and gravel. I asked for the key to that door and I was told that it stays open all the time. The door was old. It wasn't even shut, you just pushed it to open. Th walls were dirty and damp damaged. The bedding was dirty, the pillow case was ripped, there were lots of cobwebs and long lines of dust hanging from the light fittings. The window was on ground level and looked out onto the car park where there was a picnic table with people socialising and smoking which was coming into the room. I called a mobile number as there were no staff on site after 6pm to say that I was unhappy with the standard and we felt unsafe. It was the own I spoke to who was incredibly rude and said I was safe because there is a police station nearby and he has NHS staff stay in the hotel all the time??? He said he would not entertain a refund at all because he had provided everything that he said he would on the website. He also said I should have complained earlier about the cobwebs as then he could have sent the receptionist in to clean it but after 6pm there is noone so noone was coming.(It was 7 pm). I said I would pay for the first night and would like a refund for the second night eventhough I was not going to stay at all over night. He said no way because I got what I paid for. He was very rude. He said if someone else books my room for the second night then I would get some money back not all of it, but the hotel wasn't full so it was very unlikely. Absolutely disgusting, the room and the service. I left and got another hotel.

Location.

Wall paper needs changing. No space/ shelf to keep the toiletries in the bathroom. Kitchen needs to be clean and tidy.

In the hotel the best point is kitchen available so we can make a food and also it’s like near to centre so we can go anywhere within 10 to 15 min so it’s good for holidays.

No breakfast

A 😃

Nothing

The manager was rude on the phone and the bathroom has a tiny sink and the property needs to change the carpets as it’s too old.

Bed was clean and comfortable. Towels were clean. plenty of tea and coffee.

Room was shabby, especially the bathroom. Every expense had been spared, The finish was poor, there were chips un the paintwork and the seals round the shower were of a poor quality. The shower doors did not shut properly resulting in water on the floor. No toiletries provided. Could not receive BBC on the television. No breakfast provided. Thought I was booking a B & B.