Orator Hotel Samoa

Customer service was NOT great! Tea/Coffee making area should be made available for guests to make a 'cuppa' when they want to rather than having to wait for a slow waiter to get one for you. The room was poorly serviced. The bathroom shampoo and conditioner and soaps were not replenished each day; especially given there were a few of us in one room - they didn't cater to the number of guests. The toilet had not been cleaned since the day we checked in which I expected to be cleaned daily as part of the cleaning service. We had to ask for the right amount of towels for the amount of people in our room which is something they should have already sorted out based on the reservation made. Beach/Pool towels were not readily available to guests and again we had to ask for them. They did not promote their dinners at all - in fact there no promotions of anything at all. They could have sold some dinner reservations or room service meals if they had put some effort into promoting it; or promoted tourism within Upolu if they knew the tourist attractions in the area etc. Lots of missed opportunities to sell and promote products and services for the hotel as well as local businesses etc. They had a chalk board advertising the spa but again, there was no push or sell. We ordered food by the pool and there were cats eating our food when we went for a swim. There shouldn't be any animals allowed in hotels unless on a leash and with their owner..not hygienic at all.

Great place to stay away from the hustle and bustle of Apia but still close enough to get around...beautiful gardens and lots of spaces to enjoy around the hotel...pool is a real bonus for families. Shower a great bonus and rooms cleaned every day. Thank you.

It was okay. Staff responsible for cleaning the rooms & restocking supplies could do their job better. Overall staff pleasant. Breakfast satisfactory. It would have been nice to see scramble eggs & bacon, tomatoes some mornings. Salome who was there to do breakfast was lovely.😊😊

Enjoyed 8 days at this hotel, staff was amazing, very accommodating! Would definitely stay there again!

We made two reservations on Expedia for this hotel. The first one we booked for TONIGHT which happened to be a day earlier than the current date so we lost one of our nights. This cost us 125.00. Then we made a second room reservation for the following night and the site said 110.00 per night when we paid for the reservation it changed to 220.00 and confirmed the reservation without being able to cancel the charge. We wound up not using any of these reservations because the hotel was over an hour drive for our crew arriving late in the evening after flying a 10 hour delivery flight of a small aircraft to Faleolo. So we basically wasted 500.00. The hotel chose not to honor the first night date switch. Too bad. We rated the hotel neutral as we did not actually stay there

Fabulous staff, so very helpful and friendly. Great breakfast, always different. Stunning tropical gardens, 10 minutes a way from the city. Would recommend highly. We loved it!!!

Nice hotel overall, close to town and nearby natural sights. Very peaceful, private and reasonable overall costs. We rate the free breakfast as very good, dinner menu and food was not so good and the pupu was oily and should not be served at all. The whole staff were beyond awesome; friendly, attentive and always welcoming,,,,,bravo to them. Thanks and keep it up Orator owners/management cos we're coming back.

Hotel needs a coat of paint.Food not so good.Stray cats looking for food. Rooms comfy.Hot water off then on. Tv not working. Staff friendly helpful and smiling. Service can be slow.But that is Samoa. Gardens lush and beautiful

I really enjoyed my time at the hotel. Staff are very friendly and helpful.

Worst experience ever. They got our room wrong, transferred us to a Villa with dirty towels which had ants all over them, a TV without a remote. Unfriendly staff. Will never stay there again.