Puteri Wing - Riverside Majestic Hotel

I did request for a simple deco for my room as it was my 10th wedding anniversary. As we arrived in the room, they also gave us complimentary a slice of cheesecake with a wordings on the plate. The swan folding towel too were there on the bed. I really appreciate the efforts. Well done & keep it up.

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-parking mudah.staff hadapan pintu sentiasa senyum🫰

-blackout dlm jam 3am.tiada aircond dan bekalan elektrik utk mengecas hp.report jam 620am.Jam 650am blm ada respon dari tech.elektrik pulih jam 720am. -bakul sampah tidak di sediakan plastik. -Tiada tisu atas meja. -siaran tv makin berkurang.. -tiada diberi selipar. -bilik belum tersedia masa nk check in jam 2pm..Bilik hanya tersedia jam 430pm (Pengalaman sebelum ini, semua yang dinyatakan di atas ada disediakan)

I stayed for 3 days and 2 nights. Unfortunately, there was a leak above the wardrobe in my room due to a blocked air-conditioning unit. I appreciate the hotel staff for their quick response in repairing the issue and cleaning the clothes that were affected by the water. However, when I initially requested a room change, I was informed that I would be moved to another room on the same floor. Later in the afternoon, I was told that the room change would not proceed and that another room on a higher floor would be arranged instead. Despite this, the wardrobe area was left with standing water and was not properly cleaned. Although I understand that the hotel was busy with a large number of guests checking in, I believe the management should pay closer attention to guest complaints and ensure that issues are fully resolved. In addition, the breakfast experience was disappointing. There was a long queue even at 8:30 a.m., and many food items were not being refilled promptly, leaving limited choices for guests.

The parking attendant was very attentive to my father's condition and mobility limitations due to his age. He kindly arranged a parking spot directly in front of the lobby, which made our arrival much more convenient and comfortable.

During our stay, we needed to validate our parking ticket at the front desk before heading out for dinner. After waiting for the staff to finish assisting another guest, I approached the counter and requested parking validation. While the request was eventually handled, the interaction felt rather cold, and the staff's demeanor came across as unwelcoming. A more friendly and attentive approach would have enhanced the guest experience. On our third day of stay, our room was not serviced despite requesting housekeeping earlier in the day. We followed up again at around 4:00 PM when we saw staff nearby, but no service was provided by 6:00 PM. At around 8:00 PM, a housekeeper arrived and apologized, explaining he was managing the workload alone.