The Kanjeng Suites Sanur

Comfy beds (but dirty linnen...) and working airco

Dirty in general, no updates in years I guess

Really not much to like. A very run down hotel. It advertises as 4 star but really should be 1 star. Perhaps in the past it has been good but no maintenance and no cleaning leaves it almost uninhabitable. I think in Australia the building would be condemned.

The staff seem to be mostly teenagers who seem to have little English and no idea of how to clean. After 2 days we asked to have our room cleaned and they seemed to think that was an odd request. Included breakfast was very poor, all cooked food was cold, no milk for coffee, no cereal and one of the mornings there wasn’t even bread for toasting! Pool was poorly maintained and not clean.

Nothing

Unkept, dirty, falling apart property, far below basic for 4 star. It should be no star!

The hotel wasn't very well maintained and the room was in a very bad state and mouldy in many places with broken glass from a bottle in the fridge that was never cleaned. Also the fridge didn't work. The first day we were not even provided a key for the room for the first few hours as the lock for the door was broken and not really repaired after that.

The room was spacious

The place is under renovations. It feels older then the photos suggest

Leaving there with one day stay still owing.

Filthy room facilities*Mould in fridge*Mould & dirt on bathroom vanity.

large room with comfy bed but pillows were bricks. tea and coffee provided

pillows were very hard. room was not very clean. breakfast was terrible.

The staff are nice, and the swimming pool is good.

This hotel definitely misses the mark. Calling it a 4-star establishment feels like a stretch, perhaps it was at that level a decade and a half ago, but time has clearly taken its toll. The entire property feels dated, and the rooms are in serious need of some TLC. Maintenance seems to be a low priority. Overall, there's nothing that stands out in a positive way. The management really needs to pay closer attention to the details that make or break a guest's stay. For example, our room's AC unit was missing a remote, and there was a concerning amount of mold present. To top it off, the noise levels were unacceptable. Other guests were partying loudly with music and drinking until 3 in the morning. Despite bringing this to the attention of the staff, nothing was done to address the issue or even speak with the disruptive guests. Based on this experience, I certainly cannot recommend this hotel.

big room, Close to the beach, just a 10 minute walk away from the hotel