Sofitel Agadir Thalassa Sea & Spa

Very nice and clean and spacious, nice gardens balconies and very close to the beach.

Special thanks to the pool staff especially the lifeguard Mustapha Zinedine. The waiters are amazing especially Rachid & Simohamed & Khadija. Khalil public relations as well and Fatema at the reception.

Amazing stay at this hotel! Service and staff were welcoming and so helpful at any time. I will definitely be coming back!

We had 3 rooms and all were inconsistently cleaned. Staff at check in and reception were not welcoming. Food was totally overpriced at restaurants at the hotel.

Excellent stay

Not friendly or helpful at all!!

Amazing stuff and very hospitable and beautiful place .

At breakfast the staff need better training, very confuse and all over the place so the service is very very slow.

Beautiful place, great Bar and food. Far from the city, but that is an small inconvenience

The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.