Sofitel Agadir Thalassa Sea & Spa

We booked 2 rooms here and arrived at 1600 hours. We had to wait 1 hour for the room and the customer service was arrogant and as though they were doing us a favour. Check in time is normally 1500. What the management agreed was not carried through by the staff. Each staff member was looking to hussle and make a quick buck and not concerned about customer care.

Nice and clean place

one of the best F&B experiences…. food at all outlets was fantastic but topped by a team of friendly, ever ready staff going above and beyond…. special thanks to Lahoucine & Khadija at the restaurant Market & Maya & Khadir at the restaurant Atlantic. The paella at Corail is 5/5.

The staff as well as the cleanliness and amenities of the hotel made our stay very comfortable and enjoyable. We had my Mum on the wheelchair and she felt so welcomed and was able to enjoy her stay very much.

Very comfortable and relaxed venue by the beach, Jacques the chef will extend his warmest welcome and treat you with excellent Moroccan as well as sea food. A must if you come to this corner of the world. See you soon Jacques.

Firstly I want to commend the staff, they compliment this 5 star resort and help it display the standards looking to be upheld. The hotel has an extensive pool and spa area, differing pool temperatures to suit one’s liking. Paired with extremely accommodating staff, that couldn’t do enough to help and this for us is what made our vacation what we needed… a chance to switch off! Executive Chef Jacques and his team made the most wonderful breakfast. I can honestly say it is the best buffet breakfast we have ever had. Dinner on the beach and a check in from Jacques’s to make sure everything was to our liking. Badr who serves drinks and food in the evening is a top waiter who always greets you with a welcome smile and his service time is very quick! Lastly but by no means least, Bader Laabih who is a waiter that serves breakfast and lunch by the pool in the day. Bader is one of the nicest people and his passon for delivering outstanding customer experience exudes in he’s manner. He truly made sure our stay was everything and more. Always made sure we were never without anything. I have a massive phobia of bees which I hadn’t mentioned…yet Bader had seen this and bought honey during our breakfast to keep the bees away. This to me highlights his intuition and how conscientious he is. Even just the small things with remembering our coffee order in the morning and insisting to bring our coffee and breakfast to us made our experience 10/10! He is a truly talented waiter (with perfect English skills I may add) that is an asset to Sofitel which we felt like we had to share! If you meet and are served by Bader on your next stay at Sofitel Thallassa Sea and Spa then you are very lucky. The hotel overall is one of the best if not the best place you can stay in agadir with beautiful grounds and even greater staff! We will definitely be coming back. Thank you! India & York

Visited the hotel as a part of a birthday trip. Hotel itself is lovely - beautiful decor , great rooms and designed well. However we were treated horribly by several members of staff to a point where is made us very uncomfortable and ruined our entire stay.

Lovely pool area , good attentive staff

Really appreciated this hotel and especially the staff. The staff were very friendly to my family and me. The housekeeping and restaurant staff are pretty awesome. There are so many to thank. But special thanks to Manar (housekeeping) and Mohsen (lunch restaurant). They really try to make your experience unique and customized to your tastes. Very professional. You can tell they are professionally trained. Also the executive chef was extremely nice. Always stopping by and welcoming us.

I really liked this hotel because of the serenity and the beautiful surroundings. I loved my room and housekeeping were absolutely wonderful. I had really high sleep quality there. The food was really beautifully cooked and it tasted fresh. Breakfast was literally a culinary delight and I will have to say the best I have actually ever had ..truth! Jaques the head chef and his team make the best patisserie I have ever tasted. The selection. was exceptional and it was literally like walking into an expensive patisserie in France. It was my first time in a Sofitel hotel, but I don’t think it will be my last somehow. There was very little that I didn’t like apart from the weather my friends which had to be the strangest weather I have ever encountered I would like to thank the reception team guest concierge and All members of staff from all the restaurants for giving me the best experience. Special mention to Mohammed from the breakfast restaurant who was really a true gentleman. I miss your humour and your wonderful hospitality. Please keep doing what you’re doing at this beautiful hotel and I wish you all great success in the future. Nadia X